A new telecare home service with alert if any concerns or calls unanswered

Nov. 8, 2012 - PRLog -- A new monitoring service to help support the elderly

living at home on their own

In relation to the continuing debate over homecare for the aging population, including how well they are looked after and how often they are monitored whilst living at home, Comfort Care Calls has introduced a new service that helps to combine peace of mind for the family, whilst offering reliable support for the individual at home.

Comfort Care Calls provides an automated daily call to a loved one to check that everything is okay.

The daily call checks that the individual is well, worry free, warm enough & eating and drinking.

The questions are confirmed by pressing number 1 or 2 on their telephone key Pad.

In the event that a negative response is received or the call isn’t answered (four calls are made in total) then an alert is sent to a loved one’s mobile phone (usually the person who has set up the service).

In the event of receiving an alert, the loved one can then act accordingly.

Each month an activity report is emailed to them for further peace of mind.

The service costs just £19.99 per month.

In the words of those who have been testing the new system.......

“I love the system, it makes me feel that someone’s caring and looking after my welfare on a daily basis. It also gives my family security knowing that I’m being looked out for. I like the friendly and polite voice at the other end of the phone”- Clive Wallis

“The calls are excellent, it’s a scary thought being alone and wondering if anyone would know if anything happened to you. How long would it be until someone came to find you? This service gives you that peace of mind that you’re being looked after – perfect for friends as well as relatives”- Beverley Collas

The original idea was born from Tony & Tamsin Clarke-Holland, father and daughter, who were discussing the care of a relative and how they would know if something was to happen to that person. An idea was hatched to get some sort of telephone call to that individual each day. Of course the next step was to combine an alert if there was a minor concern or if none of the calls were answered throughout the day. A robust system was created, developed and tested.

Tony Clarke-Holland of Comfort Care Calls talks about the impact of the testing. “The systems original idea was to alert a family member if something of concern had happened to the loved one, giving them peace of mind. But as we started testing, the feedback we got was that the peace of mind sat with both parties. The recipients of the calls liked the fact that they were being thought of and ‘looked out for’ and that there would automatically be help if they responded negatively to a call or didn’t answer it at all, they even started to look forward to receiving the daily call, it was a win-win situation”

Tony has run a care company for the past 10 years and so understands the pressure, and sometimes guilt, of family members who want desperately to look after their loved ones, but don’t always have the time or resource to do so. He hopes that this service will help.

There are also plans to broaden this service to help the NHS with discharged patients as the menu of questions asked during the telephone call can be tailored. The idea is to stop a number of re-admissions therefore saving the NHS money.  

Ends

For more information and to arrange interviews contact:

Tony Clarke-Holland, Comfort Care Calls 4 U, The Bardfield Centre, Essex on 01799 610 000 or email

tch@comfortcarecalls.co.uk        www.comfortcarecalls.co.uk