Norman Taylor, California Lemon Law Expert Advises Canada’s Consumer Watchdog on Lemon Law

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Nov. 6, 2012 - PRLog -- GLENDALE, November 5, 2012-Reporting for the show, “Marketplace, Canada’s Consumer Watchdog,” Erica Johnson’s investigation, “Getting Squeezed”, aired on October 5, 2012. The segment tells the story of Crystal Walls of Quesnel, BC, her new Dodge Journey and her extraordinary efforts to get it repaired. Her investigation revealed the surprising fact that Canada has no lemon law.

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Talking with Ms. Johnson, Ms. Walls tells that the vehicle shut down unexpectedly at least 25 times. None of her efforts to get the vehicle repaired by the Chrysler dealership were successful and consumer watchdog team quickly discovered that there is no Canadian law protecting the rights of consumers who have had the misfortune of purchasing a lemon automobile. The only program offered to consumers is the Canadian Motor Vehicle Arbitration Plan (CAMVAP), which has little preventative measures in place for manufacturers and dealers. Seeking further information on the state of the lemon law in America, Ms. Johnson traveled to Los Angeles.

Ms. Johnson interviewed nationally recognized author and lemon law expert, Norman F. Taylor, Esq. who has been practicing Lemon Law for over twenty-five years in California. On hearing Ms. Walls experience with her Dodge Journey and upon reviewing the basics of the case he left little doubt of what the outcome would be if Canada had lemon law protections such as those offered by the California lemon law. Taylor stated unequivocally that Ms. Walls could likely have had her vehicle bought back or replaced by Chrysler very quickly indeed. “When you don’t have a law in place, that makes the warrantor-which is the manufacturer- responsible for these situations,” said Taylor, “that is when the consumer can get caught in the middle, just like Crystal.”

The hard hitting consumer “Marketplace” team in spite of being declined for an interview by Shirley Bond, the minister responsible for consumer affairs in British Columbia, tracked the legislator down in Victoria, BC. Bond said that there is no current lemon law legislation. "We are looking at whatever options are appropriate for British Columbia. We'll continue to do that," added Bond.

After “Marketplace’s” Erica Johnson met with the dealership where Ms. Walls had her vehicle serviced to inquire about the matter and inform them of the segment that was being produced for CBC’s Marketplace, Ms. Walls was eventually offered a replacement vehicle.

About Norman Taylor & Associates

Norman Taylor & Associates is a leading California law firm with over 25 years of litigation experience. Our mission is to provide the highest quality legal representation for those who have the misfortune of purchasing defective vehicles or goods or for those who have experienced traumatic personal injury for which they should be compensated.  The California Judicial Council recognized his expertise in the field of lemon law by inviting his participation in the creation of standardized jury instructions for lemon law cases. On the Web:


Norman Taylor & Associates

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