Oct. 22, 2012
-- “As a technology Service Provider, the employees of InfoLink Technology Solutions, Inc. have made a recent transition from PC to Mac based computers. We recognized that even as advanced users of PCs, there is a significant learning curve associated with feeling confident in using our new Mac computers”, stated Jose Gonzalez, Chief Executive Officer, InfoLink Technology Solutions, Inc. “So we designed a Mac for Beginners concept of tech support, specifically focused on helping a new Mac user with 6 months or less of Mac experience.”
StartOnMac is a full service, online Apple tech support type service focused on providing online support for Apple products. These support services include; training, troubleshooting and problem resolution for software related problems, data migration from a PC to Mac computer, software and peripheral installation, data protection and backup, and helping users with their iDevices (iPod®, iPhone®, iPad® and iTunes®). StartOnMac provides customers with exceptional and personal service on every interaction with Care Experts. “Our service is designed to provide every customer with immediate access to the one person who will help them resolve their problem, which means there will never be a transfer to someone else and they will only tell us their problem once. Our Care Expert will confirm they understand the customer’s need and will customize a care session to that customer’s Mac skill level. They will do this while treating everyone with the respect and professionalism they deserve and expect”, stated Antonio Lopez, Chief Customer Officer, InfoLink Technology Solutions, Inc. “Most importantly, once we tell a customer that StartOnMac has a solution for their problem, we will solve that problem, whatever it takes, or we will give them their money back. What we feel is unique about our guarantee of service is that our focus is not only on solving their problem, but on creating a and consistent experience for the customer”
The StartOnMac Tech Support service has launched to rave reviews and already established a reputation with customers as a high-value, personalized and affordable alternative to other online tech support services and is saving these customers time and money by eliminating the need to do endless searches on the web for answers to their specific questions or problems. One of the unique services of the StartOnMac program is the choice for customers to conduct an online chat or a phone call to a Care Expert. “We know that a lot of people look for Apple chat support, which is not provided by Apple or most other online tech support services, so we decided this is an important capability that customers want, and have become used to being able to use on many world-class online services. So we made certain that our service is easily accessible for any customer”, stated Antonio Lopez. “We are confident that by providing this type of Apple helpline for new Mac users, we are creating a robust personalized service for a growing market segment of Mac computer users.”
StartOnMac is an online tech support service, dedicated to providing new Mac users with exceptional online technical support, customized to the customer’s skill level.