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Allegiance Integrates Clarabridge Sentiment and Text Analytics into Voice-of-Customer Platform
Provides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs
This new partnership will offer Allegiance customers the additional option of utilizing Clarabridge’
“Text analytics is an important part of a customer experience and customer listening program,” said Adam Edmunds, CEO and president, Allegiance. “We are thrilled to add Clarabridge to our growing list of partners and look forward to helping companies get more insight from their data together.”
“Our partnership with Allegiance will provide a comprehensive solution for Voice-of-the-
About Allegiance, Inc.
Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel, 360-degree feedback collection includes ad-hoc, transaction, relationship and customer experience surveys, solicited feedback through websites and phone and unsolicited, unstructured feedback from social media. Allegiance was ranked fifth on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying and scoring sentiment and analyzing qualitative data found in Voice-of-the-
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