New Mint Jutras Report: Understanding SaaS Enterprise Applications

Confusion abounds surrounding Software as a Service (SaaS) deployment options for enterprise applications. While it is important for buyers to understand the terminology, it is even more important to be asking the right questions.
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Enterprise Applications
Multi Tenant


Windham - New Hampshire - US


Oct. 11, 2012 - PRLog -- Mint Jutras LLC, an independent research and advisory firm specializing in analyzing the business impact of enterprise applications, has recently completed a study exploring perceptions and preferences surrounding “cloud” and “SaaS.” In spite of the proliferation of discussion about cloud computing, there is still an enormous amount of confusion and misconception about Software as a Service (SaaS) deployment options for enterprise applications. This is often fueled by industry experts and the solution providers themselves using the same terms with different definitions of cloud, SaaS and multi-tenancy.

Based on data from over 300 survey participants, Mint Jutras found 57% of respondents admit to not understanding the difference between multi- and single tenancy, but the confusion may be even more widespread. Many confuse web-based access to corporate solutions for SaaS; some even confuse multi-user systems with multi-tenancy.

Cindy Jutras, president of Mint Jutras and author of the report suggests, “While it is important for buyers and users of enterprise applications to understand the terminology being bandied about, it is even more important to be asking the right questions to make sure your specific goals and requirements will be met. It’s less about the labels and more about the characteristics that are needed to meet these objectives. So perhaps instead of asking whether the solution is multi- or single tenant, the better question is, how frequently is the software updated? Or, what level of configuration, tailoring and personalization is supported? Or how is the upgrade process engineered and executed? Or are all enhancements designed to be “opt in,” only visible to the users when the customer chooses to turn them on?”

Visit the Mint Jutras blog to see an excerpt from the full report. If you are prospective buyer of enterprise applications anxious to learn more, or a solution provider interested in gaining access to the full survey results, contact Lisa Lincoln (

About Mint Jutras
Mint Jutras LLC is an independent research and advisory firm that specializes in analyzing the business impact of enterprise applications, with specific emphasis on Enterprise Resource Planning (ERP). Combining deep and broad domain expertise, decades of technology experience and fresh primary research, we offer actionable insights on how to make software investments pay dividends. We deliver this insight through published reports, eBooks, infographics, speaking and consulting. We influence the selection and implementation of enterprise applications and guide solution providers in developing solutions and communicating their full potential. Subscribe to our blog: or follow Cindy on Twitter @ERP_CindyJutras.

Lisa Lincoln, Director, Client Services & Business Development
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Tags:Enterprise Applications, Saas, Cloud, Erp, Multi Tenant
Industry:Business, Technology
Location:Windham - New Hampshire - United States
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