Oct. 11, 2012
-- Citing a series of issues with the online publishing service which were untenable, Theresa M. Moore closed her CreateSpace account and reopened an old account with Lightning Source to republish her thirteen books in print. In the process of setting up the titles and paying for revisons per their specifications, three of the titles in revision were suddenly pulled without explanation. A subsequent letter sent to Jeff Bezos, CEO of Amazon, and emails to their customer support department, yielded a contact from the Executive Customer Relations officer at CreateSpace. A flurry of emails meant to clarify their compliance with a request from the author to release all ISBNs of her titles to Lightning Source for proper listing led her to believe that they had no intention of releasing them.
"Since they were worded so badly in the first place, I could only go by the results of their release, which was only partial at best," Moore said. "I was still getting titles pulled long after the initial release statement, which I asked for; which led me to conclude that CS was either asleep at the switch or were doing it deliberately."
Another release statement received on October 10 was ambiguous by its very nature. Threatening to sue CreateSpace for both theft and fraud, Moore received a phone call from the ECR officer today, indicating that he did acknowledge that mistakes were made. She made her dissatisfaction clear and unambiguous, and reminded him that language can often be the difference between success and disaster. He did acknowledge that her titles and ISBNs were her property and that CreateSpace could not claim ownership. Moore accepted his apology with skepticism.
"That still does not explain how I paid for full distribution for my books, yet did not receive what I paid for," Moore added. "Nor does it explain how KDP, Amazon's ebook publishing service, has not yielded any significant sales since the launch of its KDP Select program. Those factors alone are why I will not deal with Amazon in any capacity for the future. If Amazon wants to sell my books it may, but it will have to obtain them the same way other booksellers do. I won't play favorites."