The Co-operative Food to offer customers greater service through next generation self-checkout
Cash recycling self-service solution from Wincor to improve efficiency and increase customer face time
“Cash recycling was one of the key factors in selecting Wincor Nixdorf due to the efficiency it can bring to us,” says Mark Hale, The Co-operative Food's CIO and Supply Chain Director. “In addition, the solution will enable us to further improve the customer experience. With the CINEO self-service solution, we are continuing to develop the checkout options available to customers and effectively responding to customer demand for greater choice and higher levels of service.”
The retailer wanted a new generation of terminals with comfortable features, such as large touchscreens and cash hoppers to accept both coins and notes. With CINEO customers will no longer have to insert coins and notes separately as cash is counted automatically, saving the customer time at the checkout and further helping to reduce queue times. The Co-operative also wanted to address customer feedback and use a solution that would be easy to use and deliver value in the long-term.
Cash and cards are both accepted by the terminals and currently, about two thirds of the retailer’s customers pay in cash and one third with cards. The solution will allow The Co-operative to continue to offer customers a greater range of choice and even more effectively manage increased customer footfall at peak times. The Co-operative is also testing a card only option in order to see how it is taken up by customers.
“We are delighted to be working with The Co-operative on the next phase of their self-service technology and to be further developing their customer service offering,” commented Ed Brindley, Director of Marketing and Business Development at Wincor Nixdorf. “The newest generation of self-service points are quicker and easier to use for customers than ever before and improved efficiencies for cash recycling can have a real positive impact for retailers that they will continue to see well into the future.”
About Wincor Nixdorf (www.wincor-
Wincor-Nixdorf is a leading provider of IT solutions and services to retailers and retail banking. Its expertise lies in bringing together hardware and software and services to create global IT solutions to ensure the optimisation and smooth control of business transaction processes whilst at the same time cutting costs and complexity for the end user. With headquarters in Paderborn, Germany Wincor Nixdorf operates worldwide with subsidiaries in over 41 countries.
About The Co-operative (www.co-operative.coop)
The Co-operative Group is the UK’s largest mutual business, owned not by private shareholders but by over seven million consumers. It is the UK’s fifth biggest food retailer and a major financial services provider, operating The Co-operative Bank and The Co-operative Insurance. Among its other businesses are the number one funeral services provider, the third largest pharmacy chain and one of Britain’s largest farming operations. As well as having clear financial and operational objectives, the Group has also set out its social and sustainability goals in its groundbreaking Ethical Plan, which specifies over 50 commitments in these areas.
The Group operates 4,800 retail trading outlets, employs more than 100,000 people and has an annual turnover of more than £13bn. Further information is available at www.co-operative.coop
For more information, please contact:
+44 (0)207 436 0420