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Report Predicts Dramatic Increase in Cloud Computing at Call Centers by 2013
A study by Gartner Research predicts that 75 percent of call centers will incorporate cloud technology into their operations by 2013. This trend has resulted in an increased interest in Appointment-Plus call center scheduling software as a solution.
According to Gartner Research, 75 percent of call centers will incorporate cloud technology processes in their operations by 2013. This stat highlights the increasing need for cloud-based solutions for call-center service providers such as West Corp., Convergys, Sitel Worldwide and TeleTech Holdings.
Among the cloud applications being leveraged by many call centers and customer service departments is online scheduling software, which has boosted the enthusiasm for booking solutions offered by Appointment-
“Call centers and customer service departments play an integral role at corporations, enterprises and large businesses worldwide, but they can also be difficult to properly and effectively manage,” says Bob La Loggia, CEO of Appointment-
When implemented at call centers and customer service departments, Appointment-
Additionally, the system’s automated e-mail and text message reminders helps decrease the number of “no-shows”
The leader in enterprise scheduling software technology since 2001, Appointment-
Application programming interface (API) functionality and Web services that allow for seamless integration with existing software systems.
A highly scalable system that allows organizations to easily accommodate increases in workload, users and growth across numerous locations.
The most configurable scheduling software system available.
24-hour support from its headquarters in Scottsdale, Ariz.
Dedicated business and support contacts.
“Turnkey”, existing solutions that are instantly ready to go live.
Custom graphic user interface (GUI) development.
In addition to its premier functionality, features, services and customer support, Appointment-
MailChimp and Vertical Response.
To learn more on how online scheduling can improve call center and customer service department operations, as well as the complete benefits of the Appointment-