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Follow on Google News | Enterprise Management Associates Names Knoa as "One of the True Innovators" in User Experience Mgt.Research Notes that UEM may become the most effective transformer for better IT business alignment in the next five to 10 years
By: Knoa Software According to the paper, through its award winning User Experience and Performance Manager (EPM) solution, Knoa can not only support broader requirements for optimizing critical ERP and other applications to individual user and business outcomes, but provide broader insight on application effectiveness in terms of design and delivery. These values can support development operations, service desks, centers of excellence (COE), and operational requirements for managing applications in production. "No vendor can match Knoa's granularity and depth in capturing critical criteria such as end-user productivity, proficiency (number of errors), efficiency (number of steps per process), and effectiveness (success versus failure ratio)," said Dennis Drogseth, vice president at EMA. "As Knoa evolves, EMA looks forward to watching it assume yet greater strengths in analytics, role-centered reporting and broader UEM requirements for insights into application usage." Other Knoa solutions evaluated in the paper include Knoa Global End-User Monitor (GEM)™, which enables organizations to monitor all desktop and web-based applications running on users' desktops and collects specific metrics on utilization and user behavior. GEM functions as a complementary tool to EPM, providing an extra layer of visibility into end-users' application usage. "EMA's white paper illustrates why 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance," To download a free copy of the white paper "User Experience Management and Business Impact “ A Cornerstone for IT Transformation," About Knoa Software Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware. Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/ Contacts: Knoa Software Editorial Contact: PAN Communications Katelyn D'Eramo Knoa@pancomm.com 617.502.4300 For parties interested in User Experience Management, User Experience Monitoring, End user experience management, Application Monitoring, IT help desk software, Center of excellence, End User Experience, End user experience monitoring, SAP User Experience and SAP Performance Problems. Learn more about Knoa Software at www.knoa.com. End
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