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Bancafe Panama of the Davivienda Banking Group, Implements AuraPortal Process Management (BPM)
The implementation of AuraPortal will allow Bancafe to automate and optimize the performance of the operational areas and the customer service.
(*)The AuraPortal Process Management Platform has recently been distinguished by the independent market analyst firm Ovum in the Decision Matrix 2011 report as the most advanced BPM in the market.
Bancafe decided to implement a flexible solution that would allow them to manage and optimize the performance of the strategic areas of Operations and Customer Service, adapting them to the increasingly demanding needs of the market. After an exhaustive selection process, Bancafe decided for AuraPortal.
This represents a great technological breakthrough for the bank, as the implementation project foresees the expansion of the platform to other branches.
Among the many benefits that Bancafe will gain through the use of AuraPortal, is the flexibility to quickly re-configure the processes, significantly reducing the time it takes to approve and respond to banking service requests from all customers in the Panamanian market. Likewise, there will be a considerable improvement in the control of document flows, execution time reductions through the automation of processes and a reduction in the learning curve because of AuraPortal's user friendliness and usability.
The project implementation will be performed by Innova Consult, AuraPortal's aukvi Technology Partner in Panama.
Bancafé was first established in Panama in 1966 in the northern city of Colon in order to facilitate customer transactions in foreign trade, especially supporting the coffee industry. In 1972 it relocated its headquarters to Panama City. Today, Bancafé operates both the offices to provide the best geographical coverage.
About Aura (http://www.auraportal.com):
AURA is a global BPMS (Business Process Management Suite) provider delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models. AuraPortal is 100% Web-based, and is complementary to existing ERP and CRM systems.
AURA has a presence in 50 countries with more than 400 customers including, among others: Coca-Cola, PepsiCo, Frito-Lay, Toyota, Yamaha, Petroleos Mexicanos (PEMEX), ArcelorMittal, Eletrobras, Royal KPN, Bristol-Myers Squibb, Sodexo, etc., as well as many Government Agencies and Departments in several countries.
AURA Headquarters are located in North America (Florida) and Europe (Holland) whereas the software development facilities are located in Spain and India.
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