Sept. 18, 2012
-- Over the past 10-15 years lettings agents have developed a bad name for themselves and the trust and respect once associated with the industry has fizzled away. This is mainly due to fly by night agents, poor communication, failure to complete the services offered and general disregard for customers and their needs as a whole. This is apparent in not only in Wigan and St Helens where Jc Lettings are based but also across the UK.
Of course every Letting agent isn’t guilty of this and there are plenty of straight taking, reliable Lettings agents out there who provide a decent level of service for the charges they commit too. JC Lettings on the other hand aims to take Lettings to a new level of service, providing and facilitating as far as possible the lettings process from start to finish, in order to offer a stress free, personalised experience for both the Landlord and Tenant, freeing them up to carry on with there day to day lives in the knowledge their investments are in safe hands.
Being a Landlord themselves, they are fully aware of the needs demanded by today’s landlords and Tenants and how the level of service and communication can vastly effect a person’s impression of their business and the industry. JC Lettings only offer two packages to keep things simple, these are a “Let Only” service and a “Fully Managed” Lettings service with the option of additional add-on services such as Professional Property Cleaning, Safety Certifications, even helping the tenants move home, to provide each of the pieces of the jigsaw that usually makes letting a home a stressful venture. Being a family run business they can give a more personalised service catering for individual needs on a case by case basis, with dedicated account management and agreed updates as well as liaising with contractors and utility companies to cover every angle. In agreement with their landlords they can do as little or as much as each Landlord desires. In regards to tenants, it’s their feeling that it’s every person right to be given the opportunity to live in accommodation of a good standard and of a fair rent price, especially given the current financial climate and the lack of support to purchase homes. In view of this they always give a full market appraisal of every property they advertise to ensure inflated prices and over zealous landlords are not taking advantage of under-experienced tenants.
Moving forward JC Lettings are looking to expand their portfolio of Landlords, to try to enable as many people as possible to benefit from their services and in-still confidence back into the Lettings market, particularly in and around the Wigan Boroughs and St Helens and hopefully with the support of local businesses they will achieve this and mend the reputation currently endured by the industry. Only time will tell if the opinions of people developed over the years can be changed for the better by a small family run business.