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Keno Kozie Provides User Support for Goodwin Procter
Keno Kozie have been chosen by Goodwin Procter LLP to provide outsourced user support services to the firm on a 24x7x365 basis for the firm’s end-users across the United States and internationally.
Keno Kozie first started working with Goodwin Procter in December 2011 with extensive planning, preparations and analyst training; and officially launched its support service in April 2012.
“Keno Kozie’s expertise has played a key role for us in transitioning from in-house to outsourced user support services.” said Nigel King, a Senior Manager of User Experience at Goodwin Procter. “Working with them has raised the level of IT service for our attorneys and staff at Goodwin Procter.”
The Help Desk service provides professional, experienced and knowledgeable end-user support to the law firm for many end-user systems and applications. Based on detailed satisfaction surveys, the response has been overwhelmingly positive.
“We are very happy to have this relationship with Goodwin Procter, their outstanding IT team and the professional staff throughout their offices worldwide,” stated Barry Keno, president of Keno Kozie. “They are a very important firm that is continuing to grow internationally and we look forward to being a part of that growth. They have been embarking on a program of enhanced support throughout the organization – requiring the highest levels of performance from all members of the IT team. We are thrilled to be a part of this process and we enjoy the challenge of providing exceptional service for the professionals and support staff at Goodwin Procter.”
Goodwin Procter LLP is a leading Global 100 law firm, with offices in Boston, Hong Kong, London, Los Angeles, New York, San Diego, San Francisco, Silicon Valley and Washington, D.C. The firm provides corporate law and litigation services, with a focus on matters involving real estate, REITs and real estate capital markets; private equity; technology companies; financial services; intellectual property; products liability and mass torts; and securities litigation and white collar defense. Information may be found at http://www.goodwinprocter.com.
About Keno Kozie
Keno Kozie Associates, Ltd. (http://www.kenokozie.com) has been providing information technology design, service and support to leading law firms since 1988. Hundreds of firms have chosen Keno Kozie to provide IT consulting, system integration, advanced application integration, 24X7 help desk support, training and managed services. The company maintains partnerships with many leading software and hardware vendors to provide clients with optimal value and support.
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Keno Kozie Associates