Aug. 30, 2012 -
PRLog -- Title: Leveraging BMC Remedy ITSM investments using Enterprise Architecture (EA) Principles and Service Oriented Architecture (SOA)
Presenter: Sukumar Daniel (Vyom Labs Pvt. Ltd.)
Description:
Many transformations initiatives fail to deliver promised results. Learn how the CIO of Tata Motors and Jaguar Land Rover successfully used the BMC Suite as an Automation Layer for establishing, scaling and sustaining, a Service Oriented ITSM Framework in a rapid and sustainable manner and won the 2010 ICMG Enterprise and Architecture Excellence Award in ITSM. Using Organisational Change frameworks and Action Research Iterative Methods to create and mount programs and manage interventions that deliver measurable Transformation. Using Enterprise Architecture principles to establish a Business Aligned IT Service Management service oriented architecture for achieving end to end Service transparency and control Engaging the Business Organisation Staff, in-house IT and 3rd Party Service Providers to build the IT Service Management System in a collaborative manner. Learn the difference between Transactional and Transformational Metrics and how to use the Classification and Categorisation structures as a way of defining your Service Catalogue to automate the Identification of Improvement Opportunities and establishing Continual Improvement in the DNA of your IT Organisation Practices.
Title: Performance Testing of BMC Remedy 7.6
Presenter: Yogesh Ketkar (Vyom Labs Pvt. Ltd.)
Description:
How to do performance testing of Remedy using SilkPerformer and JMeter. Pros and Cons of Commercial vs Open Source tool. Best practices of writing scripts in both SilkPerformer and Jmeter.
Title: SSO with ARS 7.6.04 and ARS 8.0
Presenter: Yogesh Ketkar (Vyom Labs Pvt. Ltd.)
Description:
Single Sign On is a common requirement in enterprises and how SSO works with ARS is not really well documented. This session will cover complete implementation of SSO for ARS with OpenAM (successor of Open SSO) as SSO Provider.
Title: Business Service Reporting using BMC Remedy
Presenter: Kunal Sonawala (Vyom Labs Pvt. Ltd.)
Description:
How to do Business Service level reporting (Analytics and Dashboard reporting) for BMC Remedy using MetricEdge?
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