The Mount Sinai Hospital, New York City, receives Medical Travel Commission 2012 Certification

Organization Meets 100 Percent of International Patient Program Certification Criteria
Aug. 24, 2012 - PRLog -- Asheville, NC – The Medical Travel Commission™ (MTC) ( today announced that The Mount Sinai Hospital, New York City, is MTC 2012 Certified®, and meets the Commission’s International Patient Program criteria for 2012. The International Patient Program Certification is designed to recognize organizations that provide extraordinary, best in class service to patients traveling across international borders for care.  The Commission is an independent organization dedicated to setting standards for service excellence to International Patients and elevating the level of service quality by safeguarding patient experiences in the following areas: Communication, Customer Service, Provider Interaction, Quality Care and Medical Information Exchange.

As a MTC 2012 Certified organization, The Mount Sinai Hospital completed an inspection process that included interviews, examination of documents and evaluation of policies and programs, and passed inspection of 100 percent of the 2012 criteria.

“The thorough inspection process ensures that certified organizations have demonstrated their ability to deliver a positive patient experience through exceptional customer service and quality care,” said Jim Tate, President of the Commission. “I’d like to congratulate The Mount Sinai Hospital, New York, who now represents the leading edge in best in class service to their International Patients.”

The MTC Certified mark — a “seal of approval” for hospitals treating International Patients — provides the benchmark for optimal patient service experiences. By looking to organizations with the MTC Certified seal, patients, embassies, medical travel facilitators and providers can reduce their risk in selecting a suitable hospital for the delivery of needed medical care.

“We are proud that International Services at The Mount Sinai Hospital in New York City has been certified by the Medical Travel Commission. We recognize that every international patient has different needs and expectations. Our dedicated team takes pride in ensuring our international patients and their families’ have the best possible experience before, during, and after their visit to our comprehensive medical center,” said Johnny D'Abbraccio, RN, MSN, Senior Director of International Services.  “Our certification from the Medical Travel Commission validates our commitment to excellence and “best in class” service to international patients."

MTC’s certification criteria and its design for a certification inspection process have been thoroughly researched and vetted, taking into account the industry Best Practices and available standards, and comparing certification processes in other industries and other countries. The inspection process is designed to rigorously compare organization practices against the special needs of International Patients, including their communication, cultural and clinical needs.

About The Mount Sinai Hospital, New York

The Mount Sinai Medical Center encompasses both The Mount Sinai Hospital and Mount Sinai School of Medicine. Established in 1968, Mount Sinai School of Medicine is one of the leading medical schools in the United States. The Medical School is noted for innovation in education, biomedical research, clinical care delivery, and local and global community service. It has more than 3,400 faculty in 32 departments and 14 research institutes, and ranks among the top 20 medical schools both in National Institutes of Health (NIH) funding and by U.S. News and World Report.

The Mount Sinai Hospital, founded in 1852, is a 1,171-bed tertiary- and quaternary-care teaching facility and one of the nation's oldest, largest and most-respected voluntary hospitals. In 2012, U.S. News and World Report ranked The Mount Sinai Hospital 14th on its elite Honor Roll of the nation's top hospitals based on reputation, safety, and other patient-care factors. Mount Sinai is one of 12 integrated academic medical centers in the nation whose medical school ranks among the top 20 in NIH funding and by U.S. News and World Report, and whose hospital is on the U.S. News and World Report Honor Roll. Nearly 60,000 people were treated at Mount Sinai as inpatients last year, and approximately 560,000 outpatient visits took place.

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Twitter: @mountsinainyc

About The Medical Travel Commission
The Medical Travel Commission (MTC®) is an independent organization dedicated to improving service to International Patients who travel for medical care. Its mission is to set standards for service excellence to International Patients by creating a credible, sustainable certification program. The certification requirements are based on widely accepted industry standards and best practices and involve the work of many experts with input from a variety of stakeholders throughout the health care and medical travel industry. The MTC is the only certification body for International Patient Programs led by healthcare professionals who have personally provided health care around the globe.  More information on MTC and MTC Certified® organizations is available at or by contacting  “MTC®” and “MTC Certified®” are registered marks of the Medical Travel Commission.
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