Offshoring Drivers – What's Driving the Outsourcing Boom, Durban, South Africa–August 6, 2012

Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.
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* Outsourcing
* Offshore
* Contact Centre
* Call Centre
* South Africa

* Contact Centre Services

* Newark - Nottinghamshire - England

Aug. 24, 2012 - PRLog -- Mr Allison responded by saying, “In our experience and when we speak to customers, the reasons are many. But predominantly, customers are looking at a number of variables. For reasons such as cost, our systems, processes, technologies and economies of scale – as well as access to offshore labour – enable us to do work more efficiently on behalf of our customers. We save our customers investment into CAPEX on items such as costly system upgrades through the use our technology platforms.

Another important consideration for our customers is the element of control. Our delivery models ensure that customers retain control over key processes and outcomes, which reduces their risk. This is especially important for key activities that are strategic to their business or are bound by strict compliance requirements. In the final analysis, we aim to be a seamless extension of our customer’s business – simply put, that means the customer experience is exactly the same if not better by using Coracall.”

About Coracall

Coracall is a full service business process outsourcing company specializing in best in class voice, non-voice, and back office support to global organizations. The Company is currently yxpjq investing in technology, tools, and automation to create value added solutions to its customers.

The Company plans to further expand its footprint and customer base through 2012.

For further information please contact:

Investor Relations
Barnby House
Barnby Gate
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.
Source:Coracall Pty Ltd
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Phone:08455 199131
Zip:NG24 1PZ
Tags:Outsourcing, Offshore, Contact Centre, Call Centre, South Africa
Industry:Contact Centre Services
Location:Newark - Nottinghamshire - England
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Page Updated Last on: Aug 24, 2012
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