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Follow on Google News | New Strategic Partnership formed with Cicero Inc.eg solutions plc, and Cicero Inc., have signed an OEM agreement to bundle Cicero’s desktop integration and automation technology within the eg operational intelligence® suite.
By: eg solutions plc The new solution will allow eg solutions to monitor for specific end-user activity and automatically capture real-time data to feed into their back office optimisation software suite and create bespoke management information. The eg operational intelligence® eg work manager® data capture is a new module that uses Cicero XM technology to track and analyse the detailed content and substance of every activity and interaction staff have with the systems available on their desktop. This granular real-time data provides a detailed understanding of how employees spend their time; what staff are doing; which applications they are using and how long they are spending on activities. This can be used to enhance eg operational intelligence® “The combination of eg‘s back office workforce optimization software with desktop analytics powered by Cicero provides users with the complete tool-kit to control, optimize and improve operational performance. Our partnership with Cicero is based on a shared ethic of providing solutions that address customer requirements ‘out of the box’ so that businesses can focus on using our solutions to improve rather than on protracted deployment projects. We are delighted to be working with Cicero to further this objective,” stated Elizabeth Gooch, Chief Executive Officer at eg. “Our companies are delivering a solution that allows enterprise customers to capture end user activities to feed into and further enhance eg‘s powerful workforce and work management technology,” About Cicero Inc. Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com. End
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