Aug. 14, 2012
-- The Function Customer Feedback Survey allows for the easy and efficient gathering of information on the customer satisfaction level. An editable survey can be sent to the customer through the partner zone. After completion, surveys are automatically saved and available in the system.
XTRF™ 2.7 also delivers even faster project management, thanks to automatic quotes conversion. The project manager creates a quote and sends it to the customer in the partner zone or as a link in an e-mail. The client accepts the quote with just one click, and XTRF™ automatically creates a project and starts a workflow based on the data defined in the quotation.
Thanks to the provider productivity indicator, and the newly improved availability requests, XTRF 2.7 provides more efficient management of the providers’ capacities. The new XTRF™ version also includes its integration with XTM Cloud and CAT tools profit reports.
XTRF ™ is an innovative platform, supporting the work of translation departments, covering almost all areas of activity including translation project and work-flow management, customer and subcontractor database management, invoicing management, support of sales activities, preparation of quotes, project file management and quality management. The system is also expandable to include an on-line partner portal for customers and suppliers.