ICMI Call Center Demo & Conference Early Registration Deadline Approaching: Durkin to present!

Aug. 13, 2012 - PRLog -- The Early Registration deadline of August 24, 2012 for the upcoming 10th Annual ICMI Call Center Demo and Conference to be held on October 9-11, 2012 is fast approaching!  Reserve your spot today to save $200!

The 10th Annual ICMI Call Center Demo and Conference offers the industry’s most unique and thought-provoking speakers and networking opportunities. Connect with your peers. Exchange ideas. And get inspired with ideas you will use when you return to work at your organization.  

Partnered with Mary Murcott and Melinda Butterfield, Dianne Durkin, President and Founder of Loyalty Factor, will be co-presenting a half day workshop entitled “Driving Business Results with a Culture of Trust.” At this three day conference, there will be a multitude of other speakers covering tracks in people management, operations management, strategy and leadership, and technology management.

In “Driving Business Results with a Culture of Trust” Durkin, along with Murcott and Butterfield, will discuss specifics on how to effectively execute your company’s strategy and lead change within your contact center.  They will focus on proven methods to create a culture of trust, engagement, and empowerment that will catapult your contact center to the level of the “Best Places to Work.” In this half-day workshop, you’ll learn strategies to create a culture of engagement that results in seamless and timely implementation of change.

Don’t miss your chance to attend this great, informational conference!  For more information and to attend the ICMI 10th Annual Call Center Demo and Conference, visit the conference website at:

http://www.icmi.com/CCDemo

For more information on Dianne, or to speak with her directly, contact Loyalty Factor at 603-334-3401.