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Donnelly Communications, Inc. Celebrates 31st Anniversary
Donnelly Communications celebrates its 31th anniversary this year. Founded in 1981, Donnelly is an innovative leader in the industry and redefines the way retailers and brand conscious companies profit from outsourcing contact center functions.
“The Donnelly team looks for opportunities to solve clients’ challenges by leveraging three decades of experience and technology. We are keenly aware of the trust placed in us for the care and nurturing of our clients’ brands,” said Donnelly CEO and Founder, Martin Tighe. “Our challenge is to maintain our leadership position by always looking ahead, and continually researching, testing and deploying the services and technologies that are most needed by our clients even before they see the need. When we do this well, our clients never need to look elsewhere for the latest solutions to support their brands.”
“Each solution applies the appropriate blend of technology, process, and people to deliver an exceptional customer experience” added Donnelly President, Dennis McMaster. "This past year we expanded our offerings to include full support of email, social media and chat to better serve our clients."
Donnelly’s suite of services, CustomerTouch 360SM , utilizes the latest technologies to deliver advanced service solutions for each of the three stages of the customer life cycle: acquisition, conversion, and retention. CustomerReach provides advanced marketing tools to attract new customers using the latest technologies. CustomerConnect capitalizes on every contact opportunity with consumers to provide superior customer service while increasing revenues with higher order conversion rates and order value. CustomerPulse provides customer feedback management and recovery, leading to increased brand loyalty and continuous improvement.