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TelVerse Solutions Announces New Call Center in Emerging Market
TelVerse Solutions Announces New Call Center in Emerging Market TelVerse Solutions, a BPO company located in Coconut Creek, Florida, announced the launch of its new call center located in the heart of Kathmandu, Nepal.
“It is time for a new market to open in the BPO sector and the current market saturation in the Philippines and India is paving the way for the TelVerse value proposition. Many companies are facing the difficult challenge of keeping up with increased labor rates and competition, and with issues retaining good people,” said TelVerse CEO Ryan Cole. “After much market research, we found that Kathmandu, Nepal, is the diamond in the rough we had been searching for.”
The market advantage Nepal has over India and the Philippines is significant. Besides its ability to provide the same world-class technical infrastructure that top BPO companies provide, Kathmandu also brings to the table very neutral English accents, allowing for excellent customer service to English speaking countries. And because it is an emerging market, clients of TelVerse can expect to save 30-40% savings over what they are paying offshore today. With an under-employment rate of more than 50%, Nepal has a very skilled workforce that tends to leave the country in search of employment. By partnering with top universities, TelVerse is able to source its management team and agents from top tier schools, thus providing clients with the right caliber of agents needed for their program.
Telverse expects substantial growth over the next 3-5 years, more than doubling their employee base by 2015. “The call center outsourcing space continues to grow at record rates and our objective is to bring that growth right into our Kathmandu call center. This is the ground floor of the next BPO hotspot, and we couldn’t be more excited about the future.” CEO Ryan Cole.