July 30, 2012
-- HKT (SEHK:6823) HONG KONG / MANILA, PHILIPPINES, July 30, 2012 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has swept seven awards at the 2012 ContactCenterWorld Asia Pacific Top Ranking Performers Conference and Awards.
PCCW Teleservices has won four gold medal awards for Best in Customer Service (Outsourced)
, Best Contact Center Operational Manager, Best Quality Auditor, and Best Customer Service Professional;
two silver medal awards for Best Large-Sized Contact Center (Outsourced)
and Best Help Desk; and one bronze medal award for Best Contact Center Supervisor.
ContactCenterWorld is a global association for contact center best practices and networking. Running a global competition on the industry’s best practices through the annual Top Ranking Performers Conference, ContactCenterWorld selects only the very best in the competition to be present at the event, which took place in Singapore this year.
Mr. Tony Bruno, Head of PCCW Teleservices, said, “We participated in seven categories and won awards in each category. These awards are not only a reflection of our highest quality of service, but also pay tribute to our extraordinary team of professionals.”