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Have HSBC Wrongly Registered A Debt To Avoid Paying PPI Refund ?
Potential £10M compensation for Crocodile Keyboards inventor if it ever gets to court
Potential £10M compensation for Crocodile Keyboards inventor if he ever gets to court
David Baker the inventor of the Crocodile Keyboard, a revolutionary color-changing triangle based keyboard for Android phones, has fallen fowl of HSBC's tactic of wrongly registering a debt against him in June 2011 in order to pay any PPI refund back to themselves.
Mr Baker 46 and based near Brighton, had been trying to claim back miss-sold PPI since April 2010, but like many people he had found that the bank was unwilling to agree a refund and denying that the policies had been miss-sold. Even when in November 2010 he informed the bank that he was out of work, they insisted that he make part payments to the loan which he did.
In May 2011, the bank entered into a contract with Mr Baker to refund one of the two policies he was claiming back which was worth about £7,000.
Unfortunately, the refund offer detailed in an HSBC internal email of the 13th May 2011, was withheld from being posted by the bank for over five weeks before being re-dated, the offer lowered and then posted on the 21st of June 2011. By the time Mr Baker received, signed and sent back the offer, the bank had cancelled the loan account and wrongly registered it as a Debt against him in June 2011, two weeks prior to Mr Baker being filmed for the BBC's Dragons Den in July 2011
Copies of the HSBC internal emails and HSBC documents are available online along with a more detailed timeline history at: www.crocodilekeyboards.com.
The wrongly registered £9,000 debt had a profound effect on Mr Baker's ability to raise funding as his credit file had effectively been wiped out. Work had to be stopped on the keyboard development and patent applications were lost in 2011 and 2012 due to lack of available funds.
In August 2011 the Financial Ombudsman Service started an investigation and suddenly the HSBC decided to refund Mr Baker his PPI, but were insisting that no repayment agreements had been in place in May 2011.
The results of Mr Baker's SAR (subject action request) from March 2012 tell a different story. The banks own internal emails have confirmed the agreement and also show that they were fully aware of them and their implications to HSBC. HSBC has now refused to investigate Mr Bakers complaint any further, even after Mr Baker made all of the documentation available to them.
The FOS seem to have other ideas, they have recently agreed to re-open the investigation to consider whether Mr Baker is due any personal compensation.
Mr Baker's legal advice has been that the bank are in breach of contract with possible collusion to defraud and have wrongly registering a debt.
Crocodile Keyboards Ltd will be seeking compensation separately and this could be worth as much as £10 million when the loss of patent applications for the keyboard are taken into account.
Crocodile Keyboards Ltd
Company Reg No: 6908597
Contact: David Baker MD
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