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Top Five Misconceptions of IT Outsourcing
In this economy, it is crucial for business owners to find alternative, affordable solutions when managing their IT equipment and network.
At the same time, IT demand is growing, along with various IT functions. These functions include: help desk, networking, server, applications support, database administration and security groups. Each of these functions is necessary to support the growing business IT needs; however, economies of scale are rarely achieved. Each critical position requires backup resulting in underutilized staff.
When companies outsource their IT services, they can get all the attention their business needs without sacrificing anything. The only difference is they are not paying benefits, salaries, and office space for in-house IT employees. However, there are several misconceptions when it comes to outsourcing IT support. It is not simply about farming out your IT to the cheapest suppliers. Most IT outsourcers provide cost-effective services with experience and knowledge your business needs.
Here are 5 common myths and truths about IT Outsourcing:
MYTH: Outsourcing always implies a loss of jobs.
TRUTH: IT outsourcing can provide for enterprise growth which can in turn spur domestic job growth. Job losses are most often due to improved efficiencies and business automation.
MYTH: Managed IT Services always costs more than hiring staff.
TRUTH: When you use IT outsourcing services, you only pay for the time that the IT pros work. While IT outsourcers provide availability 24/7, they are not on the clock unless there is an issue that needs to be resolved. You will also spend less than you would hiring, training and paying benefits for a full-time staff.
MYTH: IT Outsourcing services cannot provide me with “in-house”
TRUTH: Many IT outsourcing agencies can assign a full-time staff member or more to your company if needed. If not, IT outsourcers are typically available 24/7 for support, maintenance, disaster recovery and more.
MYTH: Service levels will not be as good as on-premise.
TRUTH: With today’s access to information over the internet and the communication technologies outsourcers provide, adequate support can be provided remotely at a lower cost. Moving to a remote support model is more of a change management issue than anything else. Also, mid-sized companies do not have to pay for a variety of full time specialists to be on staff to support the technology environment.
MYTH: An outsourcing provider cannot support our specialized applications
TRUTH: Managed service organizations can hire and provide specialized dkbvt resources as easily as a company. Outsourcers will often assess and hire a customer’s more skilled IT staff to support the specialized applications which results in a ‘win-win’ situation for everyone involved.
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