Innovative Social Media Monitoring Service announces launch

A Hampshire based solutions provider, Socialerter.com, announced today the launch of their new innovative solution for website owners wanting to monitor comments about their brand, company or website online.
 
July 9, 2012 - PRLog -- A Hampshire based solutions provider, Socialerter.com, announced today the launch of their new innovative solution for website owners wanting to monitor comments about their brand, company or website online.

The new web based service,( http://www.socialerter.com ) aims to alert businesses, brands or organisations when a comment is made or when they are mentioned on social platforms online including Facebook, Twitter, Google+ and also popular forum and blog networks.

Website owner, Joel Caws said, “The rise of social networks such as Facebook, Twitter and Google+ have made available an unprecedented array of channels for anyone to broadcast their opinion or message and influence hundreds or thousands of others from a simple Internet connected PC or smart phone.”

Business owners are faced with the dilemma of how they can effectively manage and monitor the vast array of broadcasting channels now available to the general public.

Unchecked comments made by disgruntled customers have the potential to damage brand reptuation not to mention missed testimonial opportunities that get missed from positive comments that a Company or Brand never hears about.

Joel said, “Ignorance is no longer an option for companies and organisations because more and more people are becoming accustomed to checking out comments and reviews online before making purchases or considering services.”

“Many businesses need to wake up to the fact that discussions about their brand and service could be happening online without their knowledge. Businesses or organisations that appear to be absent in publically answering or resolving issues raised online could give the impression to potential customers that customer service is very low on their priority list.”

The new monitoring service from Socialerter.com provides tools to make life easier for business owners, who may not have the time or resources to monitor the myriad of online publishing channels available. At the heart of the Socialerter.com system is a search engine that monitors popular social media platforms, blogs and forums for comments and posts that match keyword terms set up by its users.

One of the key features of the service is the ability to receive alerts depending on the positivity or negativity of the comments themselves. This enables busy marketing departments or business owners to get alerted quickly when, for example, particularly negative comments are detected, allowing them to take action and resolve situations.

Joel said, “Discussion about your brand or organisation in the Social Media space is not something you need to be scared of. Even negative comments can be turned around when handled in the right way to show that you are listening and are willing to converse and take action where necessary.”

Basic membership to the monitoring service is free and allows you to track up to 2 keywords. More keywords and advanced features can be tracked through a range of premium membership options.

The service aims to have a continual programme of development in adding additional social platforms over the coming weeks and months in a bid to provide the most comprehensive online brand social tracking tool.

For more information on Socialerter.com, contact website owner Joel Caws, +44 (0)23 8036 8745.
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Email:***@socialerter.com Email Verified
Zip:SO50 4NS
Tags:Social Media, Social Media Monitoring, Brand Awareness
Industry:Internet, Business
Location:Southampton - Hampshire - England
Subject:Companies
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