Virtuos Takes a Three-Pronged Approach To Enhance Customer Experience

July 5, 2012 - PRLog -- Virtuos, along with Oracle RightNow has redefined the Customer Experience (CX) equation by fusing Acquisition, Retention and Efficiency (ARE). This three-pronged approach is a journey through which businesses can increase their sales by tapping on potential opportunities (Acquisition) and ensuring new customers become regular customers through relationship building (Retention). This in turn streamlines the business process and improves the overall efficiency, thereby reducing the Operational Expenditure (OPEX) and increasing Customer Satisfaction (CSAT).
Businesses today are under constant pressure from their customers, who expect an exceptional, personalized and a Multi-Channel Customer Experience every time they interact with you. According to the CX Impact Report 2009-2011, compiled by Harris Interactive, outstanding service is the number one reason for recommending an organization to family and friends. A shocking yet a genuine discovery made by Harris Interactive is that just one bad experience is enough for a consumer to happily switch to your competitor.
These facts are daunting, given the alarming rate at which businesses are matching up to the industry leaders in terms of the quality of services they offer. To rise above the competition, it is important for businesses to be proactive in their approach and to focus on consumer interactions throughout the CX lifecycle, across all touch points.
Virtuos offers a wide range of products and professional services that empower businesses with the right tools and technologies that streamline inter-departmental communication and enable them to address the needs of the customers in an efficient manner. RightNow Web, Social, Contact Centre Experience and RightNow Engage are some of the technologies that businesses can leverage on to take CX to a whole new level.
Virtuos has successfully solved business challenges that revolve around customer experience using these innovative products and technologies. Some of Virtuos’ clients who have benefitted from these products include BookMyShow, Canon, Flipkart, MakeMyTrip.com and KyaZoonga.com. Please refer to Virtuos’ ARE Consulting snapshot for more details on the company’s three-pronged approach that has revolutionized CX and changed the way businesses operate.

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About Virtuos Solutions

Virtuos - the Experience Consultancy Services Expert in the digital age delivers exceptional business outcomes around customer centricity, E-Business, Digital Marketing and the Cloud. Passionately built by people who know what works for their customers, Virtuos relentlessly works toward achieving extra-ordinary results by combining insights from our knowledge capital and best-in-class industry experience. Virtuos Corporation is based at San Jose, USA with India presence as Virtuos Solutions Private Ltd. based at Gurgaon (New Delhi / NCR) and is one of the fastest growing business consulting companies.

For more information visit us at  http://www.virtuos.com/

PR & Media Department
Virtuos Solutions
Anushri Verma
anushri.verma@virtuos.com
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