Wrexham call answering service on why you shouldn't keep customers hanging on the telephone

July 4, 2012 - PRLog -- Missing a phone call might not cost you any money but it will probably cost you the opportunity of doing business. That’s the view of Peter Belton, owner of Call Miss Jones. And he should know – Peter’s company answers thousands of calls every year for small business across Wrexham and the UK. Speaking from his office in Rossett, Peter shared his passion and wisdom with us on the subject, and why it’s vital for every business to never miss a call.

Peter’s view is backed up by BT, whose research has shown that 69% of consumers will hang-up and call another business rather than leave a message. People don’t like talking to voicemail, and don’t trust businesses to call them back. Peter’s solution is a simple one: use a call answering service.

“We want to help the small businesses compete with the big boys,” explained Peter “And one of the key ways they can do that is by answering every call. It gives a positive impression of the business, and can make them seem bigger than they are, making them more competitive.”

Call Miss Jones works by answering the phone when you can’t. That could be when you’re engaged, in a meeting or on holiday. You can also use them as a second phone line or tell them to answer every call if you need to get on with an important project. Peter and his team will answer the call as though they’re sat in your office, and either take a message or patch the call through to you. They assign you a number that links to your regular number but diverts to their telephone answering service when you’re busy.

“Our clients range from mechanics to estate agents, and letting agents to IFAs. We answer the phones for sports clubs, architects and plumbers. But it doesn’t matter what the business does or what size it is, we make sure all its calls are picked up in a timely, proficient manner,” continued Peter. “We’ve told callers that the Archaeologists they’ve called are out on a dig, and acted as a frozen cocktail manufacturer’s customer service department.”

Letting agents have used Call Miss Jones to assess the suitability of potential tenants for them by asking a few basic questions. Companies call also gain a geographical presence in another area by getting a localised phone prefix, and new business or those based at home can use 0844 or 0845 numbers to keep their privacy.

“All businesses that approach us are given a week’s free-trial. And 95% of them join full-time after that, “ advised Peter. “We had one customer who signed during their trial after we passed details of a missed call through to him whilst he was cycling. He called them back there and then and it led to £6000 worth of business. He would have missed that opportunity if we hadn’t answered the call for him.”

You can contact Call Miss Jones on 01244 75201. They’ll definitely answer your call.