29 Prime Hires New Director of Customer Service

Search Engine Optimization specialist 29 Prime has announced the appointment of Mike Wessel to lead the company's growing Customer Service division.
SEO Specialist 29 Prime
SEO Specialist 29 Prime
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June 25, 2012 - PRLog -- Small business Search Engine Optimization specialist 29 Prime has announced the appointment of Mike Wessel to lead the company’s Customer Service department as it expands to accommodate its growing customer base.

29 Prime’s swift growth since opening in 2010 has necessitated increases to the company’s Customer Service staff and a shift in how it serves its clients, the vast majority of which are the owners of small to medium-sized businesses in a wide variety of industries.

Wessel, whose experience lies in managing large call center customer service platforms for retail and wholesale business-to-business operations, will oversee the development of every team within the department as well as streamline 29 Prime’s customer service processes. With more customers than ever before signing up for its service and calling with questions or concerns, the company is seeking to improve the overall experience its clients receive on a call-by-call basis.

“Bringing Mike onboard is part of a shift in how we’ll be serving our clients going forward,” said Tony Redman, 29 Prime COO. “We’re shifting our focus onto providing a seamless customer service experience. That means answering every call, every time and resolving client issues at point of contact, with as few delays as possible. Mike’s got a good sense for this kind of experiential treatment and we’re sure that his knowledge is going to come in very handy as we improve our processes and eliminate any remaining blind spots. We’re confident that our customers are going to receive even better service with him leading the department.”

About 29 Prime
29 Prime is a leading innovator in the Search Engine Marketing industry. Fueled by the proprietary Prime Marketing PlatformTM, their service is geared toward optimizing small- and medium-sized businesses for the most popular search engines in order to increase visibility and customer traffic. It has grown in record time to become the premier SEO provider in Southern California, and is currently implementing a massive expansion of its sales force. Visit the 29 Prime website at www.29prime.com for more information.
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