Linium’s ITSM Expert Phyllis Drucker Published in May 2012 issue of itSMF USA’s The Source

June 11, 2012 - PRLog -- Linium’s (www.linium.com) ITSM expert Phyllis Drucker appears in the May 2012 issue of itSMF USA’s bi-monthly member newsletter – The Source. The Source for IT Service Management is the bi-monthly newsletter published by the IT Service Management Forum USA, a non-profit association dedicated to building a community of professionals for the purpose of networking, knowledge sharing, and education to advance the service management profession. Her article, “ITSM: Enabling Innovation, Effective Leadership & Management” discusses how effective IT Service Management can help CIO’s and IT leaders manage and even capitalize on the onslaught of new technologies including the cloud and mobile demanded by their user communities while addressing critical IT issues such as security. Phyllis’s timely and thoughtful insights can be found here – http://newsmanager.commpartners.com/proofs/proofs/previewnewsletter.php?id=itsmfn20120431&articlenumber=3.

Phyllis Drucker has been active in the ITSM industry for almost 20 years as a practitioner, Operations Director of itSMF USA, and currently as a Business Process Consultant for Linium. She is a frequent contributor of knowledge to the ITSM profession, has provided numerous presentations at HDI and itSMF conferences and webinars for several organizations. She has also had her articles and whitepapers published by HDI, itSMF USA, and itSMF International. She has also been active at the International level, speaking at two itSMF Spain conferences and working with the international ITSM community to offer both webinars and conference content in Spanish.    

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Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’s IT initiatives with its business objectives through enterprise performance + planning, technology performance + optimization, emerging technologies, operations strategy + performance, education services and commercial software product implementation.  With more than 1000 transformations and counting, Linium’s deep industry experience, rigorous analytical capabilities pragmatic mindset, and broad technical capabilities empower clients to solve the most complex business challenges, capitalize on opportunities, and avoid unnecessary risk.  

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