June 12 Webinar: Aricent to Explore Enabling Next-gen Customer Service Through Real-time Analytics

June 7, 2012 - PRLog -- The Aricent Group, a global innovation and technology services company, today announced that Assistant Vice President, Tom Lybarger, will be presenting a webinar hosted by Mobile Europe’s Editor, Keith Dyer, about “Next Generation Customer Service Powered by Customer Experience Management.”

The webinar will take place on Tuesday, June 12, 2012 at 11:00 a.m. EST / 4:00 p.m. BST. To register, please visit https://www1.gotomeeting.com/register/632679872.

This past year has seen the intersection of customer experience management (CEM), customer service and real-time analytics. However, this has not yet resulted in dramatic improvements in customer service since most CEM initiatives are still siloed and have not yet reached the device level. Furthermore, a vast quantity of network and service management data continues to be under-utilized. By closely analyzing user data, service providers can gain valuable insights into subscriber behaviors and translate them into actionable intelligence to innovate and evolve their own CEM practices.

During this one-hour webinar, Mr. Lybarger will discuss how to drive down customer support costs by leveraging experience analytics captured on the device. Additionally, Mr. Lybarger will discuss how to empower better CEM through an integrated dashboard with a  unified view into network, service and device status, service usage data, location information and vendor statistics. There will be a Q&A opportunity at the end of the webinar.

For more information about Mobile Europe, visit: http://www.mobileeurope.co.uk/.