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Upstream Works Features Multichannel Agent Desktop and Analytics
Toronto, Ontario May 22, 2012 – Upstream Works, providers of multichannel insight and automation solutions for contact centers, announced its attendance at the 13th Annual Call Center Week Conference in Las Vegas, June 4 - 8.
A showcase of the industry’s best and most innovative technologies, Call Center Week is the fastest growing call center event in the world bringing together established technologies and services and contact center staff for networking and education. It is designed to provide you with the tools and insight needed to execute innovation in a multi-channel environment. Find out how to create a customer-focused culture that inspires excellence and drives business results.
Call Center Week is an ideal occasion for demonstrating Upstream Works’ latest upgrades, to keep our clients and ourselves current with the industry’s cutting edge technologies and to build mutually beneficial relationships.”
Upstream Works for Finesse is available from Upstream Works directly or through their distribution partners.
About Upstream Works
Upstream Works’ solutions improve channel efficiency, allowing a business to track and manage customers across all interaction channels. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the entire set of data needed to understand exactly how customers interact with your business. With an Upstream Works solution you get a total view of customer experience, agent performance and contact center efficiency. The quality and accuracy of the Upstream Works data lets you easily move from summarized KPIs to individual customer contacts, which are linked to recordings, survey results and other records of customer experience.
Upstream Works Contact:
Media Relations - 1 800 808 5220 ext. 365
Senior Marketing Manager – Courtney Green, 212 885 2681, courtney.green@