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London Borough of Ealing Expand Use of Timebase
Ealing’s School Effectiveness Department has joined the Legal and Highways departments in adopting Tricostars Timebase Case Management (TCM) package
Tricostar, based in Enfield, UK, has become an important supplier and developer of IT solutions since its establishment in 1988 for the public and corporate sectors. The organisation was initially established to develop and market Timebase, a time-recording software.
Ealing’s School Effectiveness Department have ordered a 40 user Timebase, the shared service application which is already in use with the Legal and Highways departments, to assist them in recording time and maintaining correspondence records associated with school projects in which they are involved.
The London Borough of Ealing had previously adopted Tricostars TCM package in a different department and its success led them to make use of the service further. Nick Senior, the Business Manager for the Legal and Highways Department said at the time: “By opting for an externally hosted service, we saved £50,000 at start-up and have saved £10,000 to £15,000 every year since in on-going support. If we’d had to load a new software system onto our own network and servers at Ealing, all the support for that data would have had a cost. We’d have incurred a high implementation charge, as well as annualised costs for on-going support from our ICT service providers.”
The TCM package will help support the School Effectiveness Departments day-to-day work, such as the opening and managing of new cases, reviewing files and recording the time spent on cases. The package also will allow the department to detect trends, as opposed to simply retrospectively recording the time spent by the team.
To find out more about Tricostars Timebase Case Management package and their range of other web-based solutions, please visit their website: http://www.tricostar.com
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