CRI is exemplifying The Power of We™

Communication Resources, Inc. (CRI) has recently been recognized by Avaya in two very special ways. The partnership between CRI and Avaya is a prime example of The Power of We™ and how true collaboration paves the way to revolutionary solutions.
By: Heidi E.Fulton
May 4, 2012 - PRLog -- CRI has been awarded by Avaya the "Partner in Customer Excellence Award"

For the past few years, Avaya has been a strong proponent of Customer Satisfaction and Loyalty Programs as a key driver of repeat business, referrals, and profitable growth. Avaya expects high levels of satisfaction from their partners and on a rare occasion the Partner exceeds these expectations and is given the Partner in Excellence Award. CRI has been recognized by Avaya for achieving their highest standard of customer service and receiving the Avaya Partner in Customer Excellence Designation. The Partner in Customer Excellence Designation is awarded to an Avaya Business Partner for achieving superior customer satisfaction over the past 12 months including both sales and support services to Avaya customers. Only a select group of Partners have attained the Partner in Customer Excellence Designation.

"This is an honor for sure, but it is what we aim for everyday at CRI, we constantly strive to meet or exceed our customer needs and expectations of price, service, and selection", said Steve DeFelice, CRI Customer Service & Project Manager.
CRI will receive recognition as a "Partner in Customer Excellence in each theatre during the Avaya Partner Conference.

CRI is chosen to participate in The DevConnect Select Product Program

Communication Resources Inc's IS-ACE was selected as one of the eight solutions available through SPP. IS-ACE is a turnkey single server VMware® deployment of Avaya Agile Communication Environment™ (ACE). Paul Leatherman, CTO of CRI says “CRI is excited to participate in the SPP program and recognize this as an honor of distinction within the Avaya Partner Ecosystem. To be chosen as one of only eight partners in the initial wave of this program really validates the work that we have put in to our latest solutions and reflects on the confidence that Avaya has in our innovation”

The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third party applications chosen for the powerful capabilities they bring to Avaya’s portfolio. Select Product Program applications are chosen by Avaya based on proven interoperability through DevConnect Compliance Testing and the important capabilities they bring to Avaya's portfolio. SPP Program information (link=

About CRI
CRI is the premier VMware Virtual Solutions and Unified Communications specialist.
For over 20 years we have focused on the application side of communications providing cutting edge solutions to our customers while offering exemplary service and unmatched results. CRI is a system integrator, a VMware Solution Provider, a gold dev-connect partner for Avaya and partners with IBM, Microsoft, and Citrix.

Our Portfolio includes: one-X Mobile-Portal-Speech ∙ AES with SameTime/OCS/CTI MM/MSS ∙ MM/Exchange ∙ Microsoft Lync• Citrix and Virtual Environments ∙ Octel

We offer our own:
Integrated Server Solutions for Unified Communications. Conferencing, and Messaging deployments
Implementation Services for all Messaging and UC products
Inclusive Support for maintenance and Help Desk option

Our latest solution: CRI Application Center, involved taking the appliance point solutions and providing an “Application Center” running the Avaya applications on VMware in a Data Center “Private Cloud” configuration with Fault tolerant designs. Our market leading solution gives you full control of the quality of your communications.
CRI delivers tomorrow’s solutions today!
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Tags:Virtualization, Vmware, Avaya, Cri, Communication Resources, Messaging, Avaya Devconnect, Avaya Partner
Industry:Telecom, Technology, Services
Location:Farmingdale - New Jersey - United States
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