Florida Law Firm Files 101 Consolidated Consumer Complaints Against Wyndham Vacation Ownership

Finn Law Group, P.A., a Florida-based law firm, served Complaints/Requests for Investigation to Attorney Generals in 17 states regarding Predatory Timeshare Sales including dozens of Senior Citizens.
April 18, 2012 - PRLog -- TAMPA, FLORIDA (April 18, 2012): Finn Law Group, P.A., a Florida-based law firm, today filed 101 separate but consolidated Consumer Complaints and Requests for Investigation to Attorney Generals in a total of 17 separate states involving alleged unlawful timeshare sales methods, use of intimidation, and predatory sales tactics by Wyndham Vacation Ownership Resorts.  The complaints primarily involve the exploitation of prospective purchasers including dozens of senior citizens, who were induced to purchase nearly worthless resort interests, by Wyndham Vacation Ownership Resort division.  In addition, all consolidated complaints were filed contemporaneously with the Federal Trade Commission.

Each complaint includes an accompanying sworn affidavit from the victims that outline a systematic series of alleged abuses by Wyndham, all noting similar accounts of the sales and closing practices.  The victims were “lured” to “seminars” with the promise of something free – theme park tickets, cruise trips, etc. – just to attend a 90-minute presentation (which often ended up lasting two to three times that length).  During this presentation, a team of commissioned salespersons applies pre-scripted psychologically based sales tactics designed to pressure the consumer to purchase (or “upgrade”) a timeshare interest, overcoming the consumers objections that they did not want and/or could not afford to own the pitched product. A timeshare interest is typically priced anywhere from $20,000 to $115,000, and their typical sales pitch was to promise resort cooperation in renting and/or buying back the purchasers interests at a profit, should the buyer ever need to sell or defray their maintenance costs via rental.

To the contrary, however, as their filed sworn affidavits attest, the buyers soon discovered that, despite the salesperson’s assertions, the units were difficult if not impossible to rent or resell.  As well, the resort refused to buy the unit back, contrary to another ‘typical’ salesperson’s promise. The units, with few exceptions, have become liabilities and not assets, in large part because of their escalating annual maintenance and assessment costs (not a usual topic of the original sales presentation).

Their nightmares continued when the unwary purchaser realized that the oral promises made to them during the sales process are excluded by their contract language, which limits the enforceable portion of the contract only to the printed contractual terms, and of course, their contracts make no mention of the salesperson’s “promises.” (Other than to specifically exclude them from the enforceable contract language.)

“Wyndham will tell you they do not condone unscrupulous sales tactics,” noted attorney Michael D. Finn, principal at Finn Law Group P.A.  “But these 101 affidavits, filed under oath, tell quite a different story. These are not isolated events, these are regular deceptive business/sales practices not only supported by Wyndham management, but encouraged.”

Wyndham’s stance has always been that their salespeople are not authorized to lie. The purchaser has, in writing, agreed to the terms of the lifetime contract. As such, the company is under no obligation to assist the purchaser.  Whether they can afford it or not, they are bound by the agreement and will be held to all terms therein.  Wyndham is a publicly-traded company and according to their website, they are the world’s largest developer and marketer of flexible, points-based vacation-ownership products.

“We have undertaken this action so that justice can finally be served for these victims, many of whom are senior citizens,” continued Finn.  “These victims are banding together to tell their state consumer protection agencies and the Federal Trade Commission that they are consumers who have been exploited and desperately need legal assistance before their life savings and credit are exhausted by resort membership that they neither want nor can effectively utilize.  By filing these collective complaints in 17 states, we hope to entice the FTC and the various Attorney Generals, several of whom that have received substantial political contributions from the timeshare industry which includes immensely wealthy resort chains like Wyndham, to enforce the deceptive sales and trade practices consumer protection laws that each of these states have on their books in one form or another.”

About the Finn Law Group
With offices in Florida and Michigan, the Finn Law Group is a consumer orientated law firm with a focus on real estate legal matters. In addition, the firm is noted for its work in timeshare relief and credit related issues. Michael D. Finn, the firm’s founder has subscribed to the highest standards of professional practice for over 41 years as a practicing attorney. For a review of the firm’s credentials, please visit their website at www.finnlawgroup.com or call (855) FINN LAW (346-6529).
Tags:Timeshare, Vacation Ownership, Travel, Wyndham, Consumer Protection, Timeshare Sales
Industry:Travel, Tourism, Real Estate
Location:United States
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Page Updated Last on: Apr 18, 2012

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