Jackson Shaw Names Residence Inn The Colony 2011 Hotel Of The Year

April 17, 2012 - PRLog -- Residence Inn
The Colony, TX – March 1st, 2012 – Jackson shaw recently named the Residence Inn The Colony  the 2011 Jackson Shaw Hotel of the Year award for outstanding customer service.  To achieve this award, the hotel must complete the year with the highest Overall Satisfaction Score which is gauged by the Marriott Guest Satisfaction Survey.

Stephen Golding, Jackson Shaw Chief Operating Officer, and Christopher Sheldon, Vice President of Hotel Operations, delivered this award to the Residence Inn staff on Monday, January 23rd.  

Jackson Shaw developed two sister Marriott properties in the Frisco/The Colony area in May 2009, the Residence Inn and Fairfield Inn & Suites. The Fairfield Inn & Suites is a uniquely built hotel that is complimented by the Cascades Events Center with over 6,000 square feet of event/meeting space.  

This is the second year that Jackson Shaw has given this prestigious award.  In 2010, both hotels finished first with a tie 87.5% Overall Service Score. The Residence Inn also holds the #1 ranking for overall housekeeping score within Concord Hospitality which is based out of 84 hotels in North America. This is a great distinction to have within a company states Donna Runnels (Director of Operations) Donna goes on to speak about what is the essence of her team and to their success. “It is all about the direction and the development of our team!” “It’s the associates that make all the difference, and we have the best in the industry!”

The “Aggressive Hospitality” service culture is practiced on a daily basis. “Striving for perfection is the ultimate goal for both hotels” says John Henry General Manager. The hotels are managed by Concord Hospitality Enterprises Company http://www.concordhotels.com/, based in Raleigh, North Carolina.

The Residence Inn completed the year with a Guest Satisfaction Survey score of 88.6%, and finished in the top 25% of all Residence Inn’s nationwide.  

CONTACT:   
John Henry
General Manager
Marriott Hotels and Cascades Events Center at The Colony
John.Henry@concordhotels.com

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Concord Hospitality is an award winning hotel management and development company. Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence.