Accurate Always Announces Expanded Call Center Recording Project Management Offering

Enhanced Focus on Mitigating Call Recording System Rollout Risk, New Teaming Approach
 
 
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Tags:
* Call Recording
* Quality Monitoring
* Call Center
* Contact Center
* Crm
* Customer Service
* pm
* Kpi

Industry:
* Call centers

Location:
* Half Moon Bay - California - US

April 17, 2012 - PRLog -- Half Moon Bay, CA- Accurate Always, Inc, today announced an expanded project management offering, reducing staff and capital resource requirements when contact centers and governmental organizations deploy the Voxida call recording and communications monitoring systems. Voxida is Accurate Always’ exclusive call recording and monitoring appliance, which plays an integral part in their overall solution offering.

“There’s an increasing awareness that today’s call centers and governmental agencies can do more with fewer onsite resources,” said Carol Hawkins, Senior Software Engineer and Client Services Manager at Accurate Always. “We have a long history of providing the fastest rollouts in the industry, greatly reducing project risk and cost. The Voxida Solutions Team now takes this one step further, not only offering our services as a vendor-neutral consultants on call recording system implementation, but also providing enhanced project management plans which effectively make our top resources part of our customer’s teams. We know what benefits and pitfalls surround call recording and quality assurance projects; we draw upon our extensive experience and past successes ensure their project success.”

Accurate Always reports further acceleration of fully integrated call recording and quality monitoring solution rollout, positively impacting timelines and budgets. Solution design, install and ongoing support are fully managed with a single team, united in focus on achieving the customer’s individual project objectives.

About Accurate Always, Inc.
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their VoIP and digital call and video communications with their Voxida  appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality, while easily fitting into existing work-flows and telecom setups. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in standalone or multi-site environments. Accurate Always serves a variety of market segments, including healthcare, aerospace, defense and other diverse contact centers, worldwide, for customers including Stanford University and Hospitals, American Healthways, Sage, SAIC, Sunoco, CSC, Cambrex and Boeing.

Learn more about Accurate Always at http://www.accuratealways.com and their call center project management services offering at http://www.accuratealways.com/services/contact-center-pro...
End
Source:Press at Accurate Always, Inc
Email:***@accuratealways.com Email Verified
Phone:1-800-828-9428
Zip:94019
Tags:Call Recording, Quality Monitoring, Call Center, Contact Center, Crm, Customer Service, pm, Kpi
Industry:Call centers
Location:Half Moon Bay - California - United States
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