April 11, 2012
-- To Me Love Me is an online ecommerce site set up in 2009 by a skincare professional. It is a site with a personal approach, as the owner offers subjective opinions on all of her products, does not sell anything which she has not used herself and offers advice to her customers. She displays her phone number on the website, which means that customers can contact her at any time and there is a FAQ section for each product range, which customers can also use. The products are for skin problems such as acne, oily/dry skin, sun damaged skin, sensitive skin or pigmentation. The company specialises in selling PRIORI® and Vitage® products, as the owner believes these are the most trustworthy and effective brands. The bestselling product is the PRIORI® Advanced AHA Gentle Facial Cleanser, which comes with a lengthy opinion from the owner which may increase the level of trust from the customer when they are making their purchase decision.
The company also offers free skin assessments which require the customer to fill out an online form. They then receive personal feedback from the owner with advice on which products to buy. In addition to this, a new service has just been created, which allows the customer to do the skin assessment over Skype. This allows Trisha (the owner) to see and speak with the customer which results in a more accurate and informative response for the customer.
Ultimately, the company’s aims are to provide up to date and easily accessible advice, a great customer experience in ordering and receiving reasonably priced products, easy and secure payments and tips and opinions and to ensure customers get the best results from the purchased products. The unique aspect about this company is that the owner is truly passionate about her products and cares about her customers. In addition to this, customers are able to make informed decisions about purchases as they have a great amount of information available to them in order to do so. However, if customers are not satisfied, Trisha provides fair exchange or refund policies.