“Game on” in the IT Service Management industry. InvGate launches Service Desk with Gamification

InvGate takes IT support to new levels with the introduction of Gamification features in Service Desk by creating engaging experiences that drive application adoption and collaboration.
By: Terry Brown
April 3, 2012 - PRLog -- Buenos Aires, AR. San Francisco, CA. 3 April 2012:  InvGate the provider of innovative, next generation, IT Service Management (ITSM) solutions today announced the release of InvGate Service Desk. Available immediately, InvGate Service Desk simplifies the user experience with its intuitive user interface (UI) and takes IT support to new levels with the inclusion of Gamification http://www.invgate.com/en/service-desk/gamification/, a feature set that leverages rewards and incentives to drive business value.

InvGate Service Desk http://www.invgate.com/en/service-desk/ improves IT service delivery through intuitive UI design and configurable KPI dashboards reducing training requirements for service desk agents and end users. Ease-of-use translates into faster adoption of the solution for  technical staff and end users. The self-service portal reduces service desk workload and IT support costs.

“The IT Helpdesk market is crowded with tools that deliver a user experience that is not intuitive and require large investments in training to be productive,” explains Ariel Gesto, InvGate CEO. “We built InvGate Service Desk from the ground up with the user experience as the key driver.  With this innovative UI, Training and Implementation costs are greatly reduced and time to value is significantly shortened.”

Engagement leads to collaboration

Gamification involves applying game mechanics to business applications to make them more engaging. “The addition of the Gamification features will drive even more business value, incenting employees to outdo themselves on day-to-day tasks that focus on the delivery of business objectives or desired outcomes,” says Gesto.

The Gamification features within InvGate Service Desk enable organizations to get more done by developing their own incentives and rewards that deliver measurable business value.  Users get a personal game-style profile showing their achievements, their progress on quests and the badges and prizes they have won. This framework of goal setting, quests, and rewards creates engaging experiences and encourages more collaboration within IT.

View the InvGate Service Desk Gamification video: http://www.youtube.com/watch?v=BLpr4pUXskI

For more information about InvGate, visit http://www.invgate.com
Follow InvGate on Twitter at: https://twitter.com/invgate
Follow InvGate on Facebook at: https://www.facebook.com/invgate

About InvGate

InvGate Inc. is an innovative software development company creating next generation IT Service Management (ITSM) solutions that focus on enriching the user experience to increase adoption. This reduces training costs and enables the business to drive more value from IT.  InvGate’s customers include: government, education, retail and corporations of all sizes. InvGate Service Desk™ and InvGate Assets™ are being used by customers in over 20 countries to manage over 200,000 assets. IT departments are driving down costs, improving IT staff performance, increasing service levels and delivering real value to the customers they support.

Contact information:

Terry Brown
524 Union Street #270
San Francisco, CA 94133
Office:  1 877 602 0800 Ext 212

Email inquiries to: pr@invgate.com

# # #

Our passion is Service and IT Management. Our goal is simple - Deliver an incredible user experience without sacrificing what IT needs to deliver business value.
Email:***@invgate.com Email Verified
Tags:Invgate, Gamification, Service Desk, Itsm, Help Desk, Service Desk Software, It Asset Management, Itil, It Help Desk
Industry:Software, Technology, Business
Location:San Francisco - California - United States
Account Email Address Verified     Account Phone Number Verified     Disclaimer     Report Abuse

Like PRLog?
Click to Share