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Pretium Solutions Partners with Philips Consumer Lifestyle to Boost NPS & Customer Loyalty
Pretium Solutions partners with Koninklijke Philips Electronics N.V. on a comprehensive customer experience initiative, the Golden Touchpoint™, to boost Net Promoter Score (NPS) and customer loyalty at call centers serving Philips consumers.
The Pretium-Philips initiative focuses on the creation of a “new conversation”
After robust discovery and preparation, Pretium has conducted on-site training and intensive coaching of front-line agents, as well as leadership training and coaching of supervisors and managers in Eindhoven (Netherlands)
As a result of Pretium’s partnership with Philips Consumer Lifestyle and implementation of the Golden Touchpoint™ initiative, interactions between customer service agents and Philips customers have been transformed, and Net Promoter Score (NPS) has increased dramatically and sustainably across the Philips Consumer Lifestyle customer footprint in Europe.
Pretium Solutions is a premier provider of cutting-edge, sustainable and globally-recognized customer experience management solutions, including customer service, call center and sales training, consulting and leadership programs. Pretium’s products and services show companies how to create, build and maintain customer loyalty, the most profitable customer service outcome, and how to deliver the company brand promise throughout the organization and on the front line. Pretium’s flagship customer experience solution, the Golden Touchpoint™, has been implemented and is in active use in more than 30 countries and over two dozen languages.
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Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs.