Kampyle Webinar on Reducing Support Costs While Enhancing Customer Experience

Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight
 
 
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Tags:
Self-serve
Call Centers
Customer Experience

Industry:
Wireless

Location:
Tel-Aviv - Center - Israel

March 18, 2012 - PRLog -- Kampyle is hosting a webinar with leading European Telecoms, Swisscom and KPN entitled “Reducing Support Costs While Enhancing Customer Experience.

Markus Eberhard, Head of Selfcare and Customer Support at Swisscom and Maarten Goedvolk, Senior Web Strategy Manager at KPN (Netherlands) will share how using Kampyle helped them successfully transform the online and mobile user experience for their respective companies. Their story will provide a clear strategy and framework for business success.

With stiff competition among telecoms, it is largely the universal areas of support, service and excellent customer experience that act as differentiators driving client retention and growth. For this reason, the lessons learned and best-practices Swisscom and KPN are sharing have great importance and relevance for online businesses in ALL industries.

In this interactive webinar you will learn how Kampyle helped Swisscom and KPN:
• Minimize reliance on costly live support call centers
• Provide excellent service with lowest cost handling
• Drive greater customer satisfaction and retention
• Increase online conversions and sales
• Apply NPS to their online assets

Webinar Details:
The webinar will take place on Tuesday, March 20th, 12:00PM – 1:00PM EDT.
Each presenter will speak for approximately 15 minutes with a Q&A session at the end of the webinar. Space is limited so register for free now! https://www3.gotomeeting.com/register/876314134

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About Kampyle:
Kampyle (www.kampyle.com) enables businesses to optimize their website, generate leads and significantly increase their sales. Kampyle’s software-as-a-service (SaaS) solution collects visitor feedback, captures real contact details and delivers actionable data to sales, marketing and other teams. Kampyle has enabled over 50,000 companies to use online feedback for gaining insight into user behavior, enhancing product and service offerings, generating leads and converting up to 45% of the visitors who leave contact information. Kampyle has processed more than 12 million feedback forms in over 60 languages in 191 countries.
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