Kampyle Webinar on Reducing Support Costs While Enhancing Customer Experience
Swisscom and KPN Collaborate with Leading Feedback Platform Provider to Share Telecom Industry Insight
Markus Eberhard, Head of Selfcare and Customer Support at Swisscom and Maarten Goedvolk, Senior Web Strategy Manager at KPN (Netherlands)
With stiff competition among telecoms, it is largely the universal areas of support, service and excellent customer experience that act as differentiators driving client retention and growth. For this reason, the lessons learned and best-practices Swisscom and KPN are sharing have great importance and relevance for online businesses in ALL industries.
In this interactive webinar you will learn how Kampyle helped Swisscom and KPN:
• Minimize reliance on costly live support call centers
• Provide excellent service with lowest cost handling
• Drive greater customer satisfaction and retention
• Increase online conversions and sales
• Apply NPS to their online assets
The webinar will take place on Tuesday, March 20th, 12:00PM – 1:00PM EDT.
Each presenter will speak for approximately 15 minutes with a Q&A session at the end of the webinar. Space is limited so register for free now! https://www3.gotomeeting.com/
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