Geomant’s Contact Center solution, Contact Expert, qualified for Microsoft Lync ISV Program

March 5, 2012 - PRLog -- Unified Communications software developer Geomant today announced that following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified contact center solution for Microsoft Lync 2010.

The Microsoft Lync ISV Qualification Program allows Independent Software Vendors to have their solutions independently tested against a rigorous test plan.

“The program is designed to help ensure that customers have a quality experience with setup, support and use of qualified ISV solutions with Microsoft Lync,” said Kapil Sharma, principal group program manager, Lync partner engineering team at Microsoft. “Customers can deploy Geomant Contact Expert alongside Microsoft Lync 2010, knowing that it has passed our demanding interoperability tests.”

“We are excited to have one of the first ISV solutions to be qualified under Microsoft’s Lync ISV Qualification Program” said Kevin Ross, Geomant’s Product Director. “Microsoft Lync is being adopted as the enterprise communications platform by an increasing number of organizations, and they can achieve huge benefit in deploying complementary business applications, such as Contact Expert”. “Our software embeds the collaboration and communication capabilities of Lync within the contact center, allowing organizations to radically improve their first-line resolution rates, and improve customer satisfaction”.

Geomant’s Contact Center solution, Contact Expert, delivers rich multi-media, inbound and outbound functionality that works with Microsoft Lync. It is one of the most widely deployed Lync Contact Center solutions currently available.

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Geomant is a leading Unified Communications Software Developer and Systems Integrator specialising in Microsoft technologies. A Microsoft Gold Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network.