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Follow on Google News | CEM case studies from US Cellular & Virgin Mobile to be presented at CEM in Telecoms US next weekCustomer Experience Management experts from communication service providers and other leading industries will gather at Telecoms IQ’s CEM in Telecoms – North America Conference in Miami next week
By: Telecoms IQ In the face of fierce competition and huge cost pressures, customer experience management continues to be a top priority for all carriers. CEM in Telecoms – North America (http://www.cemintelecoms.com/ The CEM in Telecoms – North America (http://www.cemintelecoms.com/ * The Importance of Putting Customers at the Heart of your Organization: * How to Build a Truly Customer-Centric Culture within your Organization - led by Colin Shaw, Beyond Philosophy * Creating a Better Customer Experience: Start by Providing it to your Associates - led by Lynn Costlow, US Cellular * Establishing how to Transform your Call Center from a Cost Environment to a High Performance Culture that is a Valuable, Strategic Asset - led by Lynn Holmgren, Frontier Communications CEM in Telecoms – North America (http://www.cemintelecoms.com/ The CEM in Telecoms – North America download center features exclusive complimentary podcasts with Lynn Holmgren, VP of Customer Support, Frontier Communications and Colin Shaw, Co-Founder and Author of Beyond Philosophy. http://www.cemintelecoms.com/ CEM in Telecoms – North America will be held between 14th-16th February in Miami and is sponsored by Andrew Reise Consulting, HGS, innoPath, LivePerson, RightNow, ResponseTek, RightNow, Sykes and Vitria. Notes to Editors: For further information on CEM in Telecoms – North America call +44 (0) 20 7368 9737, email telecoms@iqpc.co.uk or visit http://www.cemintelecoms.com/ To apply for a press pass for CEM in Telecoms email telecoms@iqpc.co.uk End
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