Complete Telecom Helps Greenstar to Reduce Annual Telecommunications Costs by 60%

Feb. 9, 2012 - PRLog -- Dublin, Ireland, Thursday, 9 February 2012: Complete Telecom, the managed network and telecoms services provider, today announced a three-year telecommunications contract with Greenstar, one of the country’s leading providers of environmental, waste management, skip hire and recycling solutions.  Under the terms of the deal, Complete Telecom will provide next-generation telecommunications connectivity to Greenstar’s 20 sites, varying in speeds between 2 Mb/s at smaller sites and 10 Mb/s at larger sites and company headquarters.  The new contract represents an overall reduction of 60 per cent on Greenstar’s annual telecommunications costs.

The network also incorporates unique link bonding technology, which allows the bundling of several 3G, DSL or Ethernet-presented lines at rural sites where telecommunications connectivity speeds are poor.  This effectively addresses the broadband deficit at several remote sites and ensures that Greenstar has sufficient bandwidth for its critical line-of-business applications.

In looking at potential service providers, Russell Gascoine, IT manager with Greenstar approached three to bid for the business.  “The decision ultimately came down to price,” he comments.  “But the Complete Telecom bid was the only one that offered Private DSL-type speeds at competitive rates.  Other providers proposed leased lines for some of our more remote locations, but this approach was prohibitively expensive.  The Viprinet ‘bonding’ solution, proposed by Complete was the differentiator for us and provided the ultimate in flexibility at sites where DSL speeds were low.”

“The geographic spread of Greenstar sites, some of which had little or no broadband connectivity, posed quite a challenge for us,” comments Neil Wisdom, sales director with Complete Telecom.  Application access is based on a Citrix thin-client platform, which requires a certain amount of bandwidth for each user session and low latency.

In the case of the Kilcullen site, for example, the location was just too far from the telecoms exchange for broadband access.  “We simply took 2 x 3G wireless circuits, used our link bonding technology to join them together and provided a 3 Mb/s upload and 7Mb/s download speed,” explains Wisdom.  “It was a simple solution to a real, practical problem,” he adds.

Unlike load balancers, which distribute network traffic in line with available capacity, Viprinet’s link bonding technology can actually bundle up to six links (3G, ADSL, or Ethernet) together to create a single, “fat pipe”.  Combining different access media using multiple providers delivers the highest reliability and maximum flexibility at very low cost.

Greenstar’s telecoms network is a piece of mission-critical infrastructure according to Gascoine.  “Much of our revenue comes from weighbridges, located at 20 sites throughout the country.  Trucks weigh in their recyclables and our Waste Information Management System (WIMS) logs this data and invoices it out accordingly.  If our network is down, you could literally have queues of trucks outside our landfill depots, unable to discharge their recyclables.  Network speed is important, but reliability even more so.  Downtime just isn’t an option for us,” he adds.

The three year deal also incorporates a managed service, which provides Gascoine and his team with access to StableNet – a management and reporting tool which provides full visibility of real-time telecoms usage at each site.  For example, if bandwidth reaches a certain threshold, the IT team can identify the source and take remedial action.  Similarly, emails are generated to support staff as soon as certain thresholds on the network are reached.  This introduces a pre-emptive approach to managing network resources.

“We are confident that we have made the right choice with Complete Telecom,” concludes Gascoine.  “As a very cost-conscious organisation, our ability to slash telecommunications costs whilst still maintaining reliability and availability, allows us to provide high levels of customer service and management information reporting to our customers.”

Complete Telecom is an Irish-owned organisation and has invested significantly in its own all-fibre telecommunications network.  It is one of only a small number of approved telecoms service providers to the Irish Government.  Its client base includes high profile public and private organisations such as DAA, Department of Finance, Health Service Executive, BWG Foods, CityJet, Icon Clinical, RTE, Wyeth, An Garda Siochána and EBS.

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About Complete Telecom:
Complete Telecom is one of Ireland’s leading enterprise providers of managed network and telecoms services. Its all-fibre next generation network and extensive experience of converged network infrastructure means it can deliver fully integrated connectivity. Complete offers managed services to corporate clients, Government and telecommunications carriers. Since its formation in 2001, Complete Telecom has grown to become a leading force in the market, with constant re-investment and service and product development every year since its inception.

For more, see www.complete.ie