Vocal launches Managed Services for iModus along with an expanded professional sales team

Jan. 27, 2012 - PRLog -- Vocal’s new Managed Services team will kick off operations on 1st March 2012, delivering a differentiated range of support services to meet the diverse needs of its customers across many industries. Three key professionals have joined the business, bringing their knowledge and experience to further develop Vocal’s customer services and account management for iModus. The company has made a further three hires in its sales function.

Managing Director Trevor Wheatley-Perry said, “I’m delighted to welcome the new team members. Their skills are key as we complete our transition to a Managed Services approach, effectively delivering a defined set of services depending on each customer’s Managed Service Agreement. When combined with the 24 x 7 support that we offer to our UK based customers, this is a significant differentiator for us in the Business Continuity marketplace, moving us on from the traditional, reactive approach to customer service and software support. Our Managed Services model will expedite our expansion in the US and EMEA markets.

“In our industry, data management is critical: the currency of organizational contact lists is central to effective emergency notifications. Through our Managed Services contracts, we provide our customers with the resources to carry out regular and robust testing and updates to their data.”

Vocal’s new recruits include Peter Matthews who brings 20 years experience in the technology services industry, most recently at Cable & Wireless, to head up the newly formed Managed Services team. Peter says, “The new Managed Services approach will enable us to support customers more proactively than ever, tailoring our services to their individual business requirements.”

Also joining the Managed Services team are Justin Boswick-Pagani, Customer Services Executive and James Cooper, Customer Data Management Executive.

Vocal is experiencing strong demand for its award-winning emergency notifications platform iModus following the launch of iModus 2.0. To support this growth, the company has also added resource to the Sales Account Management and New Business Sales teams.

Neil Hedley-Smith, joins the team as National Account Manager. With nine years’ experience in IT  and security sales, Neil has excellent skills in understanding and meeting customer requirements at a business and IT level and managing long-term relationships of trust.

Noel O’Connell joins as Regional Sales Manager for the northern region and Scotland. His track record of working with both public and private sector clients gives him insight into different industry challenges.

Craig Deeley joins the team as Inside Sales Executive. With ten years’ experience in IT and services innovation, Craig will help lead the introduction of exciting iModus developments, sustaining Vocal’s reputation as an industry leader in emergency notifications.

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Vocal are focused on providing communication solutions for its globally diverse and expanding client base. Vocal have have the experience, pedigree and range of solutions to ensure that clients business continuity requirements are managed successfully.