24 results-driven case studies from leading operators to be presented at CEM in Telecoms next week

Jan. 18, 2012 - PRLog -- 24 results-driven CEM case studies from leading operators O2, TDC Denmark, TeliaSonera to be presented at CEM in Telecoms next week

Customer Experience Management experts from leading telecoms operators will gather at Telecoms IQ’s 3rd CEM in Telecoms Conference next week, taking place in London. http://www.customerexperienceevent.com

The Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) four day programme will present case studies, led by a world-class speaker panel of 26 CxOs, VPs and Directors.

As customer experience management continues to be a critical factor for future success among telecoms operators, CEM in Telecoms 2012 (http://www.customerexperienceevent.com) will present proven examples of how to use CEM to drive ROI, cost savings and churn reduction.

Attended by Directors and Heads of customer experience from global operators and CEM service providers, CEM in Telecoms (http://www.customerexperienceevent.com) will feature operator case studies from Europe and the Middle East led by:

* Jonnie Cahill, Chief Marketing Officer, Telefónica O2 Ireland  
* Tomas Lykke Neilsen, Vice President of Customer Experience, TDC Denmark  
* Graham Webster, Customer Experience Director, Telefónica SA and Telefónica Europe  
* Jarmo Kortelahti, Director of Customer Experience Measurement & Improvement, TeliaSonera  
* Piotr Gajek, Chief Customer Officer, TP Group Poland

The CEM in Telecoms programme will also feature panel discussions on the most effective ways of measuring and monitoring the customer experience and how to leverage customers' interactions across multiple channels to proactively improve the customer experience.

The CEM in Telecoms download centre features exclusive podcasts with leading telecoms operators on the main challenges and drivers in customer experience including: TeliaSonera, Telefónica O2 Ireland, Orange FT Group, BT Global Services and Beyond Philosophy: http://www.customerexperienceevent.com/download

Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) will be held between 23rd-26th January in London and is sponsored by Ericsson, Actix, Amdocs, CEM4mobile, Compuware, Dimelo, eGain, Fizzback, innoPath, LivePerson, MDS Lavastorm Analytics, ResponseTek, RightNow and siegel+gale.

Notes to Editors:
For further information on Customer Experience Management in Telecoms contact +44 (0) 20 7368 9737, email telecoms@iqpc.co.uk or visit http://www.customerexperienceevent.com

To apply for a press pass for CEM in Telecoms email telecoms@iqpc.co.uk