Birmingham hospital staff are recognised for their commitment to ‘patient experience’ excellence

Finalist status at leading health awards demonstrates the growing appetite among local health professionals to meet – and exceed – the expectations of the public.
 
 
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* Patient Experience Network
* Ruth Evans

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Dec. 12, 2011 - PRLog -- The commitment of health professionals in Birmingham to deliver a heightened patient experience to local people of has been officially recognised by a leading independent health body.

Staff from the University Hospitals Birmingham NHS Foundation Trust have progressed to the final stage of the 2011 Patient Experience Network National Awards – and they’ll find out if their entry has been successful at a special awards ceremony on 18 January 2011.

The Patient Experience Network is the UK’s leading independent body that champions and promotes the public’s right to benefit from a world-class patient experience.

To be chosen as a finalist is a tremendous accolade for everyone associated with the Trust’s patient experience programme in Birmingham. The quality of the competition in this year’s event has been extremely high, with a panel of 42 health experts describing the high volume of entries as “outstanding”.

While congratulating the Trust for its innovative and valuable work, Ruth Evans, Director of the Patient Experience Network, said: “In just 12 months, there has been a marked improvement in the quality of the patient experience work being carried out by hospitals across the UK. University Hospitals Birmingham is a great example of this work in action.

“Healthcare professionals now understand what is required to ensure the patient’s needs are met while they receive treatment. And, as the high quality of the entries in our awards demonstrates, greater numbers of Trusts and other healthcare providers are now taking proactive steps to ensure their people deliver a heightened patient experience for everyone who uses their service.

“This is good news for everyone who cares about the NHS. Of course, there is still a long way to go before the delivery of a heightened patient experience is part of the DNA of every health worker. But, as our awards demonstrate, there has been significant and tangible progress during the last 12 months. So good luck to University Hospitals Birmingham and all the other Finalists on 18 January.”

The 2011 PENNA Finalists

ACCESS TO INFORMATION/CONTINUITY OF CARE/ SUPPORT FOR CARE GIVERS, STAFF AND FAMILY AWARD
Sponsored by Sanofi Aventis
•   University Hospitals Birmingham NHS Foundation Trust
•   Healthcare at Home
•   Royal Berkshire NHS Foundation Trust
•   Northumbria Healthcare NHS Foundation Trust

COMMUNICATING EFFECTIVELY WITH PATIENTS AND FAMILIES AWARD
•   NHS Lothian CHP
•   Sandwell PCT
•   Central Manchester University Hospitals NHS Foundation Trust
•   Institute of Health & Society
•   Knowsley Health and Wellbeing

ENVIRONMENT OF CARE AWARD
Sponsored by Awards International
•   Northumbria Healthcare NHS Foundation Trust
•   NHS Lothian
•   Salisbury NHS Foundation Trust
•   The Golden Jubilee National Hospital

PERSONALISATION OF CARE AWARD
•   Royal Wolverhampton Hospitals NHS Trust
•   Taunton & Somerset NHS Foundation Trust
•   Knowsley Health and Wellbeing
•   Liverpool Women's Hospital

MEASURING, REPORTING AND ACTING AWARD
Sponsored by GlaxoSmithKline
•   Northumbria Healthcare NHS Foundation Trust
•   NHS North Staffordshire
•   Cambridge University Hospitals NHS Foundation Trust
•   Nottinghamshire Healthcare Trust
•   Aintree University Hospital NHS Foundation

STRENGTHENING THE FOUNDATION AWARD
Sponsored by GalbraithWight
•   Northumbria Healthcare NHS Foundation Trust
•   Health Works Clinical Commissioning Group
•   NHS Leicester City PCT
•   Ashford & St Peter's Hospital NHS Foundation Trust
•   Willen Hospice
•   NHS Ayrshire & Arran
•   East Lancashire Medical Services
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