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10 Essentials for High Performance Quality in the 21st Century
10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.
* Considers the concept of quality performance and addresses specific issues in six different sectors of the economy
* Defines the path for improvement and carves out the definition of success
* Includes a CD with helpful resources—including time management tips, an introduction to International Standards (ISO 9000
and ISO 14000), and a brief summary of the Malcolm Baldrige Award
Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
About the Author
Dean H. Stamatis, Ph.D., ASQC-Fellow, CQE, CMfgE, MSSBB, ISO 9000 Lead Assessor (graduate), is the president of Contemporary Consultants Co. in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development and Quality Science. He has taught Project Management, Operations Management, Logistics, Mathematical Modeling, and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, and Florida Institute of Technology.
With over 30 years of experience in management, quality training, and consulting, Dr. Stamatis has served numerous private sector industries including: Steel, automotive, general manufacturing, tooling, electronics, plastics, food, navy, department of defense, phannaceutical, chemical, printing, healthcare and medical device. He has consulted for such companies as Ford Motor Co., Federal Mogul, GKN, Siemens, Bosch, SunMicrosystems, Hewlett-Packard, GM-Hydromatic, Motorola, IBM, Dell, Texas Instrument, Sandoz, Dawn Foods, Dow Corning Wright, BP Petroleum, Bronx North Central Hospital, Mill Print, SI. Claire Hospital, Tokheim, JabiIJ, Koyoto, SONY, ICM/Krebsoge, Progressive Insurance, B. F. Goodrich, ORMET, to name just a few.
ISBN: 9781439876008, 360 pp., Hardback, $69.95
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Productivity Press is a premier source of authoritative information on organizational development offering the broadest selection of books and learning tools about lean methodologies, based on the Toyota Production System. http://www.productivitypress.com