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50 Policies and Plans for Outpatient Services
50 Policies and Plans for Outpatient Services details commonly used policies and plans in free-standing ambulatory care centers.
As an introduction to the model documents presented, the book begins with a how-to chapter to guide readers through the process of formatting the documents and making them their own. The policies and plans discussed serve as templates and can apply to licensing and regulatory agencies such as Medicare, the Joint Commission, and AAAHC. The documents included in this book are excellent templates to use as a starting point for producing policies and plans that help create the flow and process in an organization.
Knowing their specific local, state, and other governing agency requirements, readers can customize the documents to reflect the unique structure and qualities of their organization through the use of the enclosed CD. The resulting policies, procedures, and plans are the back-up documents that provide rationale, vision, and theory, and can be valuable tools for making effective clinical and administrative decisions. In addition to the documents provided on the CD-ROM, the book also includes a list of helpful resources.
About the Authors
Carole Guinane RN, MBA quality and leadership journey began in 1989 as a senior leader/Vice President at Parkview Episcopal Medical Center in Pueblo, Colorado. Parkview’s success story was published in 1992 by The Joint Commission, with the forward of the book written by Donald M. Berwick, MD. The book, Striving for Improvement:
Carole has worked as Chief Clinical and Compliance Officer for an Ambulatory Surgery Center company, Vice President of Medical Staff Services and Quality for a healthcare system, Vice President for Applied Business Science and Education for a specialty hospital and healthcare system, Consultant/Clinical Improvement Director for a Center for Continuous Improvement and Innovation, and Vice President for Ambulatory Clinical Improvement/
Joseph Venturelli earned his degree in design from the School of Visual Arts in New York City. His debut into healthcare came as a system administrator, concentrating on the technical oversight of information systems at Presbyterian Hospital in Charlotte, North Carolina in 1990. Early on Joseph trained and became certified as a system engineer and certified trainer. He has been responsible for leading teams of technologists, including infrastructure, web services, data center operations, call centers, disaster recovery planning and help desk services, and has managed scores of system implementations over the past two decades.
Joseph co-led the creation and implementation of an electronic medical record system, which included full financial, transcription and scheduling integration. Physicians were given office access to the scheduling and clinical documentation platforms. This integration strategy created immediate medical record completion, eliminating the need for backend inspection and rework resources. Joseph has consistently delivered efficiencies through standardization, recruiting and retaining key talent and launching enthusiastic customer service programs for a variety of professionals, patients and vendors. Joseph has been published in numerous technical journals and industry magazines and has authored several books, including one on patient advocacy. A seasoned executive, Joseph has worked as Chief Executive Officer for a Southeast Consulting firm, Chief Information Officer for an Ambulatory Surgery Center company, and Chief Information Officer for a Midwest county hospital system.
ISBN: 9781439868423, 216 pp., Paperback, $99.95
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