Becky Carroll, Verizon Social Community Manager, Author of “The Hidden Power of Your Customers”
Mexico City, Mexico, November 24th, 2011 – Becky Carroll, Verizon Social Community Manager, Author of “The Hidden Power of Your Customers” announces that she will keynote the Instituto Mexicano de Teleservicios (IMT) 3rd Global Contact Forum.
Ms. Carroll was asked about the 3rd Global ContactForum’
The 3rd Global ContactForum is the third installment of GCF, the most successful global conference event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals, around the world, who service the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.
Ma. Eugenia Garcia Aguirre, Chair for the event welcomed Ms. Carroll, saying, "We are thrilled to have Ms. Carroll join our event in Mexico City. Customers today have more power and her topic is timely and relevant to many of our attendees looking to understand the rise of digital, mobile and social media and the changing face of customer service, standards and satisfaction. We choose Mexico City because it is one of the largest cities in the world and we’ve had great success holding these events here,”
Those interested in more information on Becky Carroll, or the event, can visit the website for more details: http://www.globalcontactforum.com. Members of recognized Industry associations benefit from with a special discount of 15%, by using code ITESA15.
CEO, ITESA, Co-Chair
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