Focus Services Partners with Leading E-Commerce Sports Memorabilia Retailer

Focus Services, a major call center service provider, continues to strengthen its presence in the Ecommerce industry by partnering with an industry leader.
By: Paul Liljenquist
Nov. 15, 2011 - PRLog -- Roy, UT, November 9, 2011 – Focus Services announced today that it has partnered with a leading Ecommerce sports memorabilia retailer to provide inbound sales and customer service solutions. With this recent partnership, Focus looks to continue strengthening its foothold in the Ecommerce arena while maintaining a firm presence in the Telecommunication, Financial, and Direct Response industries.

Focus’ proven success in providing sales and customer service solutions is attributed to a blend of its proprietary technology as well as to its global call center footprint including:

Real-time Reporting – Supervisors can quickly pinpoint high-performing agents to identify best practices, and highlight agents that need the most work. This real-time information puts our supervisors in front of issues faster and provides them tools to achieve their business objectives.

On-Demand Scalability – Focus employs a worldwide work force of over 3,000 agents. With facilities located in the US, Central America, and Asia, Focus is able to provide flexible call center solutions for any call type, anywhere, anytime.

Performance Based Routing – Calls are automatically routed to the top available agent, not the next available agent. As a result, our highest performing agents receive the most calls.

"We're thrilled to be expanding our presence in the Ecommerce industry with such a successful partner. It's clearly a testament to our technology as well as the quality of our global agent workforce. Because of this unique combination, no other call centers can be as innovative, dynamic, and flexible. At Focus, we believe that world class service is a byproduct of managing individual interactions between our partners’ customers and our agents. This has a huge impact on the profitability models of our partners," notes Paul Liljenquist, VP of Sales at Focus Services.

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About Focus Services:
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995, Focus has grown year over year by building strong, collaborative and effective relationships with partners. Focus provides the only complete solution with on-demand applications, global agents and proven best practices that deliver breakthrough results. Focus' innovative solutions provide greater performance, flexibility, scalability and control than traditional call center technology providers. Focus is headquartered in Roy, Utah.
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Tags:Focus Services, Call Center, Outsourcing, Ecommerce, Call Center Service
Industry:Call center, Business, Outsourcing
Location:Roy - Utah - United States
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