Mary Gober's Upcoming Appearances

Nov. 14, 2011 - PRLog -- Next 2-Day Open Seminars
30 November – 1 December, London Heathrow
25 January – 26 January, London Heathrow

Experience Mary in action presenting her unique Seminar, covering the ‘Psychology/Mind-set, Language & Actions of Service – The Gober Method’™. This is the very best way to learn the complete ‘Gober Method’ content – the optimal mindset, language and set of behaviours that give people in organisations enhanced skills to consistently deliver the customer experience they aspire to – in order to drive business results.

Please come and evaluate Mary’s content, inspirational yet very practical style of delivery. See how it would be relevant to helping you implement your service strategy, enhance your service culture and customer relationships. To make your booking and see additional 2012 Seminar dates, please visit http://www.marygober.com/open-seminars/

Complimentary Half-day Executive Briefing for Senior Managers and Directors
6 December, Edinburgh
7 February, London Heathrow

You will gain an excellent understanding of how we help people in organisations develop the ‘optimal behaviour’ that is internationally-proven to drive better business results in five areas: financial results – customer satisfaction – employee engagement – regulatory performance – operational effectiveness.

This ‘optimal behaviour’ is derived from Mary’s work that defines and engages people in the mindset, language and behaviour which ensures they interact, participate in and build relationships with others in the most credible and confident manner. It also creates a deeper sense of ownership and responsibility and solution-orientation for achieving goals, solving problems and handling difficult situations.

Guests at these sessions appreciate and are always amazed at the amount of content we share so they can have a comprehensive look at what we do and how we do it. This helps them evaluate how we could work together to help them achieve their current aspirations and goals and address their specific problems. In particular, they enjoy how we bring the content to life through demonstrations, illustrative examples and case studies.

Feedback we received from both the last Executive Briefings in October 2011 were universally positive. In Newcastle – 70% found the content ‘Highly Relevant’ and 30% found it ‘Relevant’ to helping them achieve their organisation’s goals or the challenges they were facing. In London, 66% found it ‘Highly Relevant’ and 34% found it ‘Relevant’.

Sustainability & Flexibility

Finally, you will hear how we work with leaders to increase their capability to lead, embed and sustain the behavioural change the training engenders so they can maximise and realise the long-term benefits and the continued, measurable business results that justifies the investment in time, money and energy. During the session, Executives also appreciate learning about the cost-effective and flexible ways they can bring this material to their people. You can select the specific content you need. It can be delivered by you via train-the-trainer or management cascade, digitally, or by Mary or her team at MGI – or combinations of the above.

Attending

Evaluate for yourself how you could use this as a part of a comprehensive change process or a targeted implementation in one or several areas of your business to achieve what you must achieve.

To register your interest in attending an Executive Briefing, please visit http://www.marygober.com/private-sector/executive-briefin...